best call center in the Philippines

Author name: James Stinson

Tech-call-center

Choosing the Right Tech Call Center Partner | Factors to Consider

Tech / By

In today’s fast-paced business landscape, providing exceptional customer support is crucial for any technology company. A tech call center serves as a vital bridge between the organization and its customers, handling inquiries, resolving issues, and ensuring customer satisfaction. However, choosing the right tech call center partner is a decision that should not be taken lightly. …

Choosing the Right Tech Call Center Partner | Factors to Consider Read More »

KPIs for call centers

Measuring Success: KPIs for Tech Call Center Service Providers

Tech / By

KPIs for Call Centers Have you ever wondered how tech call centers calculate their success rate? It all boils down to what are known as Key Performance Indicators (KPIs). Let’s delve into the world of KPIs and decipher their significance for technical call centers. The Importance of Choosing the Correct KPIs In a data-driven world, …

Measuring Success: KPIs for Tech Call Center Service Providers Read More »

outsourcing-customer-service

The Complete Guide to Outsourcing Customer Service

Outsourcing Services / By

In today’s fast-paced business world, providing excellent customer service is paramount to maintaining a competitive edge. However, many companies struggle to handle ever-increasing customer inquiries and demand efficiently. This is where outsourcing customer service comes into play. In this comprehensive guide, we will explore the concept of outsourcing customer service, its benefits, potential drawbacks, and …

The Complete Guide to Outsourcing Customer Service Read More »

call center training

The Role of Social Media in Modern Call Center Training

call center services / By

In the fast-paced world of customer service, call centers play an important role in bridging the gap between businesses and their customers. A call center must invest in its workers’ education and call center training to ensure they are proficient in the tools they need to provide superior service to their clients. This article looks …

The Role of Social Media in Modern Call Center Training Read More »

Call-Center-issues

Solving Call Center Issues with Cutting-Edge Technology

Tech / By

Call centers are critical to providing excellent customer service in today’s fast-paced business environment. They do, however, confront a number of Call Center issues that can hamper their efficiency and efficacy. This post will look at some of the most prevalent call center concerns and how creative technology solutions can efficiently handle these issues. Understanding …

Solving Call Center Issues with Cutting-Edge Technology Read More »

BPO trends

Marketing Trends in the BPO Industry in 2023

Outsourcing Services / By

Welcome aboard, forward-thinking thinker! Hold on tight as we soar into the stratified skies of the BPO (Business Process Outsourcing) marketing environment in 2023. It’s a unique perspective, peppered with colorful trends questioning the established quo. Ready? Let’s get this show going! Digital Transformation: Our Jetpacks Have Arrived! “Where’s my jetpack?” is an age-old query. …

Marketing Trends in the BPO Industry in 2023 Read More »

Customer Retention

Top 13 Customer Retention Strategies That Work

call center services / By

Running a successful business entails more than just obtaining new consumers. Customer retention is critical to long-term growth and profitability. This blog post will look at 13 effective client retention tactics. You may improve client loyalty, establish connections, and drive long-term success by applying these techniques. So let’s get started! 1. Provide Outstanding Customer Service …

Top 13 Customer Retention Strategies That Work Read More »

With more than a decade of experience and hundreds of satisfied clients, Global Sky is committed to supporting businesses in their call center and back-office needs through our world-class customer service, effective leadership, and thorough hiring process.

best call center in the Philippines

Services

Contact Us

Facebook Twitter Youtube
©2024 | Global Sky Inc