Your #1 Call Center and Back Office Support Outsourcing Partner
Outsourcing Done Right
With over 18 years in outsourcing business, we have proven to launch succesfully over 100 call center campaigns, and currently managing over 500 agents across the Philippines in at least 3 major locations - Manila, Cebu and Iloilo City. Join our clients from SME’s to Fortune 500 companies and run a cost-effective offshore call center under our experienced management teams!
Call center service is a serious profession in the Philippines. Our agents are carefully screened and selected for their excellent English and customer service skills. Agents in our Philippines call center have college-level education, and are given further training in sale negation and customer service. They’re paid well to perform their services in a professional and patient manner.
Philippines call centers cater to clients from the US, United Kingdom, and Australia. The hired customer service representatives learn the foreign accent and study the geography and cultural morals of these countries. Being the third largest English speaking country in the world, with a high literacy rate, the Philippines is considered as one of the most competitive call center destinations in the world.
“Thank you so much for all your help this past week. Your focus, dedication and determination to meet our very tight deadlines has made it easier for us to work through all the issues we encountered this week. We made it and went live on Wednesday night and to top it a very busy night with high call volumes. Your team delivered with a very short training period!”
VP Of Operations
Wise and Safe Decision
“I would just like to put into words my relationship with the staff at Global Sky. They are not just any company that brings in the customers and then pushes them aside once they already have them on board.The attention and individualized service that you receive from Global Sky is in my book one of the reasons they are a leader in their field. They have always remained courteous and attentive to every need and request that my company has put in front of them, and always work hard to achieve satisfaction. They allow a hands on approach for any company that wants to get as involved as possible with the staff that provides their service, which a lot of other companies out there will not allow.I have always felt appreciated and important, and can honestly say that I have never had the pleasure of working with a more professionally intelligent or courteous staff. Any new company considering Global Sky for their future needs would be making a wise and safe decision.”
Director of Operations
A Partner that could take ownership
Thanks to you and everyone at Global Sky for making our call centre project a success. We needed to get our project up and going quickly and I must have interviewed a dozen call centres before I found you. You not only seemed to understand what we needed to do in the beginning but you always seemed to find ways to improve upon what we were doing. That’s what we needed in this project – a partner that could take ownership of it. I have nothing but good things to say about your company and I look forward to doing more business in the future
Managing Director, Cornish Property Services
“I got to know James and his team in early 2005 because I was helping one of my NJ clients implement a new customer service model utilizing an “outsourced” solution.
I was immediately impressed with James and Global Sky. They were knowledgeable and professional throughout the process of integrating and implementing their services into my client’s daily operations. I found all of the staff at Global Sky to be conscientious and consistent in how they represented my client’s company. And, that was very important to my client. Another big plus … is that James and his Senior Management team remained just as accessible to me and to my client 1 year later as they were on the first day of our relationship.
Would I recommend Global Sky to another client? Yes… I would recommend Global Sky every-day-of-the-week!”
We are ecstatic with the results!
“I initially signed with Global-Sky because they were the first to grasp our specific needs. Outsourcing for us wasn’t just about saving money; we wanted to improve our customer’s experience.
Initially, there were challenges, as I had never had an outsourced call center before. But your teams patience and persistence paid off. We are ecstatic with the results.
I want to sincerely thank you, Michelle, Karen, Camille, Joe, the techs and everyone else involved at Global Sky for making Sundia’s customer service outsourcing project a success. I’ll be sending more business your way.”
With more than a decade of experience and hundreds of satisfied clients, Global Sky has been committed in supporting businesses on their call center needs through our effective leadership and thorough hiring process.