Testimonial Frontpage

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Philippines Call Center Services

Most businesses the world over use call centers. They’re number on at connecting customers with the proper firm. And when it comes to delivering excellent customer experience and other skills, Philippine call centers are the frontline. Over the past two decades, our call center in the Philippines has been using more than just telephone services. Global Sky handles inbound and outbound calls via email, webchat, texting, and social media.

Global Sky’s Philippines call centers are driven by a talented and industrious workforce. We have access to the latest technology being used in customer service. Our call center in the Philippines operates 24 hours a day and 7 days a week, offering higher ROI and better customer experiences to all of your precious clients.

Philippines Call Center Solutions at Global Sky

Call center services are so important. It’s your first — and in some cases, only — contact with your customer. And through the efficiency of a competent workforce found in Philippines call centers, that’s what Global Sky is aiming for. We are the bridge between you and your customers, doing what we can to ensure a positive customer experience all the way.

Global Sky’s major services offered at Philippine call centers include:

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Lesa Stoner

Director of Operations

“I would just like to put into words my relationship with the staff at Global Sky. They are not just any company that brings in the customers and then pushes them aside once they already have them on board.

The attention and individualized service that you receive from Global Sky is in my book one of the reasons they are a leader in their field. They have always remained courteous and attentive to every need and request that my company has put in front of them, and always work hard to achieve satisfaction. They allow a hands on approach for any company that wants to get as involved as possible with the staff that provides their service, which a lot of other companies out there will not allow.

I have always felt appreciated and important, and can honestly say that I have never had the pleasure of working with a more professionally intelligent or courteous staff. Any new company considering Global Sky for their future needs would be making a wise and safe decision.”

Joe Bazouni

Managing Director, Cornish Property Services (since 1902)

“Thanks to you and everyone at Global Sky for making our call centre project a success. We needed to get our project up and going quickly and I must have interviewed a dozen call centres before I found you. You not only seemed to understand what we needed to do in the beginning but you always seemed to find ways to improve upon what we were doing. That’s what we needed in this project – a partner that could take ownership of it. I have nothing but good things to say about your company and I look forward to doing more business in the future.”

David Brown

VP Of Operations

“Thank you so much for all your help this past week. Your focus, dedication and determination to meet our very tight deadlines has made it easier for us to work through all the issues we encountered this week. We made it and went live on Wednesday night and to top it a very busy night with high call volumes. Your team delivered with a very short training period!”

Beth Shapiro

Business Consultant

“I got to know James and his team in early 2005 because I was helping one of my NJ clients implement a new customer service model utilizing an “outsourced” solution.

I was immediately impressed with James and Global Sky. They were knowledgeable and professional throughout the process of integrating and implementing their services into my client’s daily operations. I found all of the staff at Global Sky to be conscientious and consistent in how they represented my client’s company. And, that was very important to my client. Another big plus … is that James and his Senior Management team remained just as accessible to me and to my client 1 year later as they were on the first day of our relationship.

Would I recommend Global Sky to another client? Yes… I would recommend Global Sky every-day-of-the-week!”

Brad Oberwager

CEO Sundia Inc.

“I initially signed with Global-Sky because they were the first to grasp our specific needs. Outsourcing for us wasn’t just about saving money; we wanted to improve our customer’s experience.
Initially, there were challenges, as I had never had an outsourced call center before. But your teams patience and persistence paid off. We are ecstatic with the results.

I want to sincerely thank you, Michelle, Karen, Camille, Joe, the techs and everyone else involved at Global Sky for making Sundia’s customer service outsourcing project a success. I’ll be sending more business your way.”