Call Center Industry in the Philippines

Call Center Philippines

Why choose to outsource to the Philippines? Call center service is a serious profession in the Philippines. Our agents are carefully screened and selected for their excellent English and customer service skills. Most of our agents have a college-level education, and are given further training in the art of sale negation and customer service. They […]

Spanish-Speaking Call Center: Nearing to Emerge in the Philippines?

Business Processing Outsourcing

  By Chiena Bondoc One of the major factors why the Philippines is chosen to be one of the best outsourcing spot in the world is their fluency in English. But beside the universal language, Filipinos are as well good in Spanish language. The question is: Is the possibility of putting Spanish-speaking call centers in […]

Outsourcing in the Philippines: Is Your Privacy Protected?

Customer Care Services

  By Roy Jonathan del Rosario Does Philippines have laws which guard the confidentiality of private information that is held regarding a person in the course of private conversations on the phone or on-line for business or any legal purposes for instance, in the outsourcing industry? Most businessmen are being anxious whether or not to […]

Call center standards in the Philippines . . . is it deteriorating?


By Roy Jonathan del Rosario “The difference between good, better and best is justified by the unlike quality and worthiness of the work done.” Philippines is known globally as one of the second largest-speaking nations in the world. Yes, you’ve heard it right, not the ‘only’ but ‘one of’. There is the strong contender for […]

Call Centers in the Philippines

Call Center in the Philippines

By Steven Lambert ” The call centers in the Philippines can reply on a highly educated population, that are in big demand for skills across the globe. But the Philippine government has realized this and launched an education program to turn things around. The call center Industry in the Philippines drew up a Benchmarking Study, […]