Shipment Track and Trace Claims Processing Outsourcing

  • March 22, 2011
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By Steven Lambert

With the invention of Radio Frequency Identification (RFID) it is now possible to buy an item anywhere in the world and track its progress around the globe to your home.

This is only possible because software enables anyone to track its cycle through billing to dispatch. The great leap in information technology had enabled companies to outsource these services to save costs. Here is a level of service that would have been unobtainable if not for outsourcing. A Company will now have access to a highly educated and well trained pool of staff, that can be formed into another company, and contracted to do the job.

The latest type of software to be used with Track and Trace implementations, is J2EE Architecture. This was developed through the Java 2 platform. It can be used to track the logistics of the goods in transit, and provide a series of check-points, pooled together as a Field Force Solution.

The Service Level Agreements (SLA) are the benchmark by which an Outsourced call center is judged. They may have stipulated specific measurable metrics (SLA’s) by which they are measured. So the radio tags would be a vitally important part of that process. What is more, it may be possible for outside sources to view the activity and make their own judgements on its performance. In the past, large companies could hide behind their bulk to hide away from the public. This is no longer possible, and competition is now judged on quality of performance.

RFID is now replacing scanned codes, as a method tracking a parcel. In the past, a supplier would have to hope the person scanning the parcel was reliable enough to do the job efficiently. If they did not scan the code, no one could track the progress of the parcel. But with RFID the radio frequency itself can be tracked, cutting out the margin of error.

The RFID is formed into a TAG. Inside the Tag are the tracking device, an antenna, and a controller. Here lies a chip and a coil to form an antenna. This can actually broadcast a signal, which is usually picked up on a handheld device, but can also be tracked via a satellite. Once the signal is picked up by the reader, it will be sent to a computer to process the data. This will be analyzed by CRM software, to present a true account of where the parcel actually is.

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