Repair Dispatch Outsourcing

  • April 2, 2011
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Give Your Emergency Personnel This Added Resource

Repair dispatch outsourcing deserves recognition as an important component of society’s push for greater security. Repair dispatch outsourcing uses cellular, VOIP, and landlines to bring to emergency personnel a full spectrum of voice, video, digital pictures and text messaging. In addition the outsourcing of dispatching services provides emergency call centers with a way to deliver instant work orders to a large number of emergency personnel.

Repair dispatch outsourcing also brings added benefits to both city government and to anyone who needs to seek emergency services. The benefits to the city government stem from the outsourcing of the added costs that would otherwise come with the conventional hiring of dispatchers and repair workers.

The value of repair dispatch outsourcing would be clear to anyone who sat in a council chamber for a budget review within any American city. Such an individual would likely find that personnel costs had taken-up the bulk of the budget. Personnel costs explain the advantages of outsourcing. Outsourcing removes the city government from concerns about pension and medical costs, as well as concerns about rising workers’ compensation costs.

Meanwhile the use of repair dispatch outsourcing secures stronger protections for the average citizen. Outsourcing allows call centers to more easily employ whatever technology exists for locating a wireless caller. This added ability can have enormous positive consequences.

For example, if a caller contacts the call center using the 911 number and requests help, then the call center does not need to count on directions from a shocked and confused accident victim. The call center can use the available technology to locate that distressed caller. And repair dispatch outsourcing can also aid the effort to improve the security in a region.

If a wanted criminal, or even a terrorist, were to make contact with an accomplice using a cellular phone, then the resources obtained through outsourcing could detect the location of that caller. The outsourcing could thus help local or federal law enforcement officials to the reach and apprehend a felon or terrorist.

There can be no doubt about the fact that repair dispatch outsourcing has become an important component of society’s push for stronger security measures.

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