Outbound Call Center2
Outbound Call Center Services
How you do your customer service matters. And the advantages you reap from hiring a competent outbound call center is great. And that’s why you need an outbound call center that understands the value of great customer experience.
You can maximize your opportunities for business development when you outsource outbound telemarketing services. Global Sky has a team of professional and experienced customer service agents that will ensure an excellent customer experience for your clients. Outsourcing your customer support to a leading outbound call center ensures that your business provides efficient and personalized responses to every concern.
An outbound calling service is a serious profession. Take care of your customer service like a real expert. Let’s work together and enhance the overall customer experience.
AN EXCELLENT OUTBOUND CALL CENTER
Offering an outbound calling service for global businesses.
- Increase your selling time frame?
- Dedicate less time on time-consuming calls?
- Navigate their way to the decision maker?
- Start your campaign immediately?
- Help you achieve the best results for your campaign?
Global Sky sets you free from the monotony of outgoing calls. By hiring an experienced outbound call center, you have access to professionals who understand the importance of customer retention and a great experience. These team of customer service agents know how to keep up with work demands. They also work hard to achieve overall success for outbound calling service campaign. Available 24/7 and ready. You can start your outbound telemarketing right away.
How an Outsourced Outbound Call Center
Helps Your Business Grow
Global Sky is an outbound call center that helps various businesses do outbound telemarketing, or reach out to existing customers and solve their problems. And all the outbound call center agents will do this with poise and professionalism. The company has handled various direct marketing and outbound-related campaigns with existing clients from different industries. Our years of experience in the outbound call center industry is supported by updated technology and software, rigorous training sessions for call center agents, quality assurance monitoring, and a goal-oriented outbound calling service team.
Our outbound call center only makes use of the latest advancements in digital customer care; like, Voice Over Internet Protocol (VOIP) technology. VOIP transmits at less than 200 ms and produces the same quality of sound that you can hear over a traditional phone line. So, you can ease your worries about customers being frustrated over faulty telephone lines.
In addition, you can also rest assured that your company data is secure on and off our site. And that’s because we offer great security options. To get that set up, an outbound calling service representative works with you to develop a security plan that’s right for your company’s needs and goals. You can keep your database in your office, and only let designated agents access the information when it’s needed. But you can choose to keep your database in our location. Global Sky stores them in a secure and fire-walled server. Develop a security plan that works before your outbound telemarketing campaign begins.
Thanks to advanced technology and access to the latest software, our outbound call center lets you monitor your program and improve the quality of your team’s performance. You can do this while your campaign’s in motion. Through the remote monitoring system, you get to read online reports, view charts and graphs, and even hear live conversations. A dedicated outbound telemarketing team leader will be working with you to ensure that your agents are maximizing the potential of your campaign.
Global Sky understands that marketing programs have to be flexible in order to succeed. For this reason, before campaigns go live in our outbound call center, we’ll give you the time to overlook and make changes to your program. You control the selection of agents and, in turn, ensure that the program is running smoothly before it goes live.
Both Global Sky’s customized service plans and trained agents are available at a fraction of the cost of running a similar campaign on-site. Comparable campaigns can cost you anywhere between $20 and $50 an hour. Costs when starting a program with Global Sky depends on the number of seats your company will be using, the hours they will be running, and along with other specific requirements you have of the outbound call center agents. Average prices for one of our offshore programs range from $10 and $14 per hour. The price is all-inclusive of our outbound call center services.
With customer representatives working for you on-site and off-site, we’ve made billing easy. Our outbound call center is outsourced to the Philippines. But Global Sky is incorporated in Delaware, and we have a US bank account. You can make easy payments there via wire transfer. Also, we’ll be having accounts and service representatives available in both Australia and the UK too. Global Sky delivers outstanding outbound call center services at reasonable prices. And to ensure your comfort, we have trial campaigns you can test out too.
Global Sky’s Outbound Call Center Services include:
- Telesales & upsells
- Market research
- Lead generation
- Surveys & feedback
- Customer retention.
- Appointment setting
- Seminar & event registration
- Scheduled callbacks
Why Choose Our
Outbound Call Center Services
- 24/7 efficient and outbound calling service support and solutions.
- Native language speaking outbound call center agents.
- Diverse level of skills in telemarketing, telesales, and overall communication.
- High-profile data security and confidentiality.
- Multiple ways of data recovery and backup options, incase of system or service breakdown.
- Cost-effective and productive.
FREQUENTLY ASKED QUESTIONS
We answer some of the most frequently asked questions that you may have about our outbound call center. And if you have more, feel free to reach out to us, so we can discuss how Global Sky can help you with your outbound calling service needs.
- What are your current hours of operation and availability?
Our outbound call center is 24/7. It’s not an option. It’s a necessity. Our outbound calling service provides everything that you’re looking for when it comes to an around-the-clock customer interface. Drop an inquiry anytime, and we’ll answer.
- Will you help me develop my dialogue plan/scripting?
Yes, we certainly can! Our outbound call center offers custom dialogue and scripting for any industry and any type of business need. We can give you the resources and tools necessary for everything related to your campaign plans.
- What's the ratio of inbound to outbound services?
We primarily do inbound customer service, but we also cater to outbound call center services. Outbound requires lots of resources, and we offer hybrid models for base hourly plus performance.
- Are the agents dedicated to my own business or are they shared between your clients?
Your outbound calling service agents are dedicated to your business alone. Each of our customer service agents who are assigned to work for you, will work for you exclusively. This is to ensure that your customers receive full customer support and a great experience.
- What compliance standards do you maintain?
Global Sky is an outbound call center that adheres to state, local, and federal regulations and standards. We capitalize on the latest open-source software and upgrade codes over a period of months with talented team of developers. Equipment we use is top-notch. They’re also based on VOIP technologies. US, Australia, & the UK voice termination is setup for direct routing of calls to the receiving points. We also use Quintum Gateways to convert digital signal to analogue, and Cisco switches ensure optimum network performance.