Outbound Call Center Services
Outbound Call Center Services
Frustrated with the performance of your current outbound call center? Global Sky understands that outbound programs are challenging and place great demands on call center agents. Our trained staff is prepared to help your company grow.
Why choose to outsource to the Philippines? Our agents are carefully screened and selected for their excellent English and customer service skills. About 72% of the Filipino population speaks English as a second language and their society is heavily influenced by Western culture. Most of our agents have a college-level education, and are given further training in the art of sale negotiation and customer service.
Call center service is a serious profession in the Philippines, and our agents are paid well to perform their services in a professional and patient manner.
EXCELLENT OUTBOUND CALL CENTER
Offering efficient outbound calls for global businesses.
- Increase your selling time frame?
- Dedicate less time on time-consuming calls?
- Navigate their way to the decision maker?
- Start your campaign immediately?
- Help you achieve the best results for your campaign?
Global Sky sets you free from the monotony of outgoing calls. By hiring an experienced outbound call center, you have access to professionals who understand the importance of customer retention and a great experience. These team of customer service agents know how to keep up with work demands. They also work hard to achieve overall success for outbound calling service campaign. Available 24/7 and ready. You can start your outbound telemarketing right away.
How an Outsourced Outbound Call Center
Helps Your Business Grow
GlobalSky’s outbound call center services help organizations to sell their products or reach out to new and existing customers with poise and professionalism. The company has been handling various direct marketing and outbound-related campaigns, with existing clients from various industries. These years of experience in the outbound call center industry is backed by its latest technology infrastructure, rigorous training sessions, quality assurance monitoring and a highly trained call center team. The result is increased sales and improved ROI using the best outbound call center strategies.
Global Sky uses the latest advancements in (Voice Over Internet Protocol) technology in our outbound call center. You won’t have to worry about customers becoming frustrated during a conversation due to poor line quality. VOIP transmits at less than 200 ms and produces the same quality sound you would hear on a traditional phone line.
You can trust that your data will be secure on and off our site. We offer a variety of security options. A service representative will work with you to develop a security plan that is right for your company. You may keep your database in your office and allow a few designated agents to access the information as needed. You may also choose to have your database transported to our location where it will be stored in a secure, fire-walled server. Whatever your security needs, we will work with you to develop a security plan long before your campaign begins.
With our advanced technology and access to the latest software, you’ll be able to monitor your program and improve the quality of your team’s performance while your campaign is in motion. By using our remote monitoring system, you’ll be able to read online reports, view charts and graphs, and will be able to hear live conversations. A dedicated team leader will work with you to ensure that your agents are maximizing the potential of your campaign.
We at Global Sky understand that marketing programs need to be flexible in order to be successful. Before your campaign goes live in our outbound call center, we’ll give you the time you need to fine-tune your program. You control the selection of agents and can make sure your program is running smoothly before it goes live.
Both Global Sky’s customized service plans and trained agents are available at a fraction of the cost of running a similar campaign on-site. Onshore, a comparable campaign could cost you anywhere between $20 and $50 an hour. Your cost to begin a program with Global Sky will depend upon the number of seats your company will be running, the hours they will be running, and the specific requirements you have of the agents. The average price for one of our offshore programs ranges between $10 and $14 per hour. This price includes all of Global Sky’s unparalleled services.
With representatives working for you on-site and off-site, we’ve made billing easy. Global Sky is incorporated in Delaware and has a US bank account. You may make easy payments by wire transfer. We will soon have accounts and service representatives available in both Australia and the UK. At Global Sky, we pride ourselves on delivering the best service at a low price. Still not convinced? Let us run a trial campaign with you. To hear more about our trial campaigns and see more of what we have to offer, GET A QUOTE NOW!
Global Sky’s Outbound Call Center Services include:
- Telesales & upsells
- Market research
- Lead generation
- Surveys & feedback
- Customer retention
- Appointment setting
- Seminar & event registration
- Scheduled callbacks
Why Choose Our
Outbound Call Center Services
- 24/7 efficient and outbound calling service support and solutions.
- Native language speaking outbound call center agents.
- Diverse level of skills in telemarketing, telesales,
and overall communication.
- High-profile data security and confidentiality.
- Multiple ways of data recovery and backup options, incase of system or service breakdown.
- Cost-effective and productive.
FREQUENTLY ASKED QUESTIONS
We answer some of the most frequently asked questions that you may have about our outbound call center. And if you have more, feel free to reach out to us, so we can discuss how we can help you with your outbound calling service needs.
- What are your current hours of operation and availability?
Our outbound call center is 24/7. It’s not an option. It’s a necessity. Our outbound calling service provides everything that you’re looking for when it comes to an around-the-clock customer interface. Drop an inquiry anytime, and we’ll answer.
- Will you help me develop my dialogue plan/scripting?
Yes, we certainly can! Our outbound call center offers custom dialogue and scripting for any industry and any type of business need. We can give you the resources and tools necessary for everything related to your campaign plans.
- What's the ratio of inbound to outbound services?
We primarily do inbound customer service, but we also cater to outbound call center services. Outbound requires lots of resources, and we offer hybrid models for base hourly plus performance.
- Are the agents dedicated to my own business or are they shared between your clients?
Your outbound calling service agents are dedicated to your business alone. Each of our customer service agents who are assigned to work for you, will work for you exclusively. This is to ensure that your customers receive full customer support and a great experience.
- What compliance standards do you maintain?
Global Sky is an outbound call center that adheres to state, local, and federal regulations and standards. We capitalize on the latest open-source software and upgrade codes over a period of months with talented team of developers. Equipment we use is top-notch. They’re also based on VOIP technologies. US, Australia, & the UK voice termination is setup for direct routing of calls to the receiving points. We also use Quintum Gateways to convert digital signal to analogue, and Cisco switches ensure optimum network performance.