Inbound Call Center Services

Inbound Call Center Services

The advantages of hiring inbound call center services are extensive. Conversations you have with your customers will shape your brand. It has an effect on their retention which influences your overall business goals. Thus, inbound telemarketing is not a task you should take lightly.

Effectively organize communication with your customers. Global Sky’s professional and experienced customer support team ensures that your customers will always interact with real people. Outsourcing your customer support to a leading inbound call center ensures that your business provides personalized and efficient responses to every inquiry.

Manage your brand’s customer services like a pro. We would be happy to help you enhance your overall customer experience. Available 24/7.

The advantages of hiring inbound call center solutions are extensive. Conversations you have with your customers will shape your brand. It has an effect on their retention which influences your overall business goals. Thus, inbound telemarketing is not a task you should take lightly.

Effectively organize communication with your customers. Global Sky’s professional and experienced customer support team ensures that your customers will always interact with real people. Outsourcing your customer support to a leading inbound call center ensures that your business provides personalized and efficient responses to every inquiry.

OUTSTANDING INBOUND CALL HANDLING

An inbound call center performance you can count on.

Are you looking for an established inbound call center that can:

  • Take the time to really understand your business?
  • Customize outsourcing solutions to meet your specific needs?
  • Create positive customer experiences in every interaction?
  • Give you the best value for your investment?
  • Help you forge a long term outsourcing partnership?
  • Help you navigate a sensitive transition from your existing
    in-house or outsourced call center?

How Inbound Call Center Outsourcing
Helps Your Business Grow

Outsourcing your inbound call handling open new doors of opportunities for your business to flourish and grow. You get to ensure high-quality inbound call handling too.

Managing your customer support with the right tools and software. We filter your calls and pass the relevant ones to you. Our ultimate goal is to provide the right inbound call center solutions. Therefore, we take the time to understand your brand, goals, and unique selling points. In addition, we make sure to properly represent you to your customers. Thus, increasing sales and inspiring loyalty.

Inbound call center outsourcing rates in the Philippines are cost-effective. We only hire professional English-speakers. They are fully trained and focused on providing excellent inbound calls.

Using only state-of-the-art tools and effective customer relationship management software to deliver accurate data. This includes important customer information and feedback. Thus, leading to opportunities for marketing and sales promotion. We would be happy to reassess your chosen customer service program to make the necessary changes and keep improving.

Our services ensure that your brand is accessible to your customers anywhere and anytime. Solve customers’ problems, answer their questions, win back your lost customers. Retain your existing customer base with an inbound call center that knows what they’re doing.

Why Choose Our
Inbound Call Center Services

  • We provide inbound call center services suitable for small businesses.
  • Prices begin at $850 a month.
  • Consistent quality insurance and function monitoring.
  • A team of trained customer service professionals.
  • 24/7 inbound call solutions without downtime.

Let's Get Started

What's your biggest call services concern?





FREQUENTLY ASKED QUESTIONS

We answer some of the most frequently asked questions that you may have about our inbound call services. And if you have more, feel free to reach out to us, so we can discuss how Global Sky can help you with your inbound telemarketing needs.

  • How much does Global Sky’s inbound call center services cost?

    Several variables determine the cost of inbound call handling. The number of seats, and the hours of run-time, plus specific requirements of agents are included. An all-inclusive cost is anywhere between $8 - $14 an hour. And for your overhead costs in a domestic office for the US, Canada, Australia, or the UK, prices can range from $20 - $50 an hour.

  • Does Global Sky accept campaigns on a performance basis fee structure?

    Inbound call center services are done on a base hourly pay, plus performance basis. Pays based on performance are considered for campaigns with an established and verified track record, or after trial periods with a base hourly payment component.

  • Do Global Sky's inbound call center agents have an accent?

    We carefully screen all of our inbound call center agents for excellent verbal and written communication skills. They have very little accents or none at all. They also passed the call center training course which makes them proficient with the English language.

  • May I hear how your inbound call center agents speak?

    Yes, you definitely can. We can provide you with sample voices to listen to. In addition, we can also schedule a direct call for you and a couple of our inbound call center agents before you commit to working with us. Ensuring that we can deliver satisfaction.

  • What makes the Philippines a good place for inbound call center outsourcing?

    The Philippines is the third-largest English-speaking nation in the world. In addition to an excellent educational system that is taught largely in English, the country also produces more than 400,000 University graduates every year. Filipinos are also well-acquainted with international cultures via the internet and mass media exposure. The availability of hard-working and college-educated workers are abundant. Filipinos are also popular for having positive attitudes and cultivating professional relationships with customers.


  • Can you tell me the quality of Global Sky's telephone lines?

    Global Sky uses a state-of-the-art VoIP telephone system. These are known for excellent sound quality. They also transmit at less than 200 ms for zero noticeable delays. We can arrange a demonstration for you, so you can hear how the call sounds for yourself.

  • Will my customers know that the calls are originating from the Philippines?

    Your company's clients, prospects, and customers shouldn't be able to discern that your inbound call center agents are from the Philippines. Each customer service agent will be assigned a telephone caller ID and an area code of your choosing. Global Sky's inbound call center services are comprised of fluent English-speakers.

  • Will inbound call center agents working for me also be working for other clients at the same time?

    No. Each of our inbound call center agents who are assigned to work for you, will work for you exclusively. Our agents work for one client at a time. This is to ensure that your customers receive full customer support and a great experience.