Order Status Outsourcing

  • March 20, 2011
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Order Status Outsourcing can be measured by delivery fulfilment. With the phenomenal growth of the Internet and home shopping, more people are using delivery companies. Many of these are in a cut-price war to win over contracts from on-line or home shopping channels. But customers are very worried about quality.

The best guarantee that the product you ordered will actually be delivered, is to monitor the Delivery Company. For many companies the only way they can compete in the global market is to have many of its departments out-sourced to offshore call centres. The duties of ordering and shipping, can be carried out far cheaper by companies, which now specialise in those fields.

Order tracking is the most important element of Order Status Outsourcing. An item purchased by a customer can be tracked through its whole fulfilment cycle. Once it has been given an Order Number this can be entered into the database system to trace its history. Fulfilment can be judged on this.

The management applications can retrieve the history of the fulfilment cycle and calculate what is known as a SLO (Service Level Objective). In turn this will generate a KPI (Key Performance Indicator). Through these, they will be able to trace the products ordered.

To reach this level of quality assured delivery, all parties must have a Service Level Agreement. Here they must stipulate how they intend to maintain the agreed level of quality.

Many outsourced networks now have such a high level of software capability, that these goals are within their grasp.

The future of Order Status Outsourcing is RFID (Radio Frequency Identification). These are devised fitted to every parcel, which help in the tracking of that item on its journey to the customer. This way the vendor can track the parcel, and even relay the information to the customers, who can see its progress via the web site.

This is a great step to increasing confidence between customers and the department involved in Order Status Outsourcing. With these tags fitted to a parcel, a call centre can track its progress through the delivery firm, ensuring there can be little room for theft or fraud. Increasing any investigation for insurance purposes.

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