As you may already know on Saturday July 31st, 10:30 AM PST the Raffles building where Global Sky offices are located, suffered a power outage. Apparently there was major damage to the transformers that feed electricity into the building and due to the timing of the damage – it was impossible for the building admin and the Meralco electricity company to get proper electrical personnel and materials to fix it in a timely manner. In addition – the flux in electricity also caused damage to the building electrical systems including the building’s back up generators.
We have encountered all kinds of adversities over a 6+ year period with only minutes of downtime. But because both our primary and back up power source failed at the building level, we experienced downtime unprecedented in our history as a company.
In our commitment to you our customer, rather than wait for the electricity company and building admin to fix the building main and back up power’s supply we took matters in our own hand and contracted an outside power generator supplier to supply us with two large diesel generators and run electricity directly to our office power grid. We were able to get this back up system online within a few hours of the initial power failure and resume operations through Sunday and well into Monday, when at 3:00 PM PST we were informed that normal power was restored and we could switch back to the main power with minimal downtime. Upon switching back to the main power source a switch was blown on the 14th floor, causing half of our operation to go down for approximately one hour before the switch could be replaced.
I am now happy to report that Global Sky operations has been fully restored!
While we can do our best to prepare for disaster sometimes the best we can do is in our RESPONSE to adversity. Many people here at Global Sky have stepped up during this time of challenge and deserve to be recognized for their unwavering commitment to restore Global Sky operations as quickly as possible. Though we might sacrifice money, lost sleep and missed meals our greatest priority is to ensure we did not let you down.
I am sorry for whatever inconvenience this downtime may have caused, you will of course be credited for any time that was down and I assure you that if our track record is any indication of what we can expect over the next 5 to 10 years– we should not see anything on this scale ever again. And if we do, this is one more thing we’ll be prepared for.
With more than a decade of experience and hundreds of satisfied clients, Global Sky has been committed in supporting businesses on their call center needs through our effective leadership and thorough hiring process.