Live Chat outsourcing

  • March 10, 2011
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Concept Of Live Chat Outsourcing-Advantages & Precautions-Live Chat As A Tool For Business Enhancement

Ever since the communication technology has taken new strides with the help of digital media, ‘live chat’ an effective tool for on line two way communication started gaining acceptability and popularity. The concept has taken new dimensions when the same has been applied as a link that bridges the supplier – consumer divide. Today live chat is being used by a cross section of manufacturers to inter act with their clientele and help solve the problems with regard to sales and services.

Like any other outsourcing activity live chat outsourcing also has been gaining momentum in the corporate world. The advantages of avoiding a large pool of staff and the connected commitments could well be avoided by outsourcing these vital but sensitive areas of business. The proliferation of the outsourcing companies in Asia, North America and of late in Europe has made the job of the service buyers easy and opened a plethora of choice. However one need not be hasty or lured by the tall claims of these customer friendly entities since this is one of the areas where the immediate response of the customer is visible and reflected almost instantaneously in the business of the company.

The front-end staff of the outsourcing company needs to be culturally akin to the habits of the country which is the target market of the service buyer. Further more the language and the accent also plays a vital role in this area of outsourcing.

The Asian and South Asian countries that have large English speaking population has carved a niche in this market and is ready to take up any emerging challenges in this area. It has now been proved and well documented that the outsourcing of various Business Processes to these job hungry and maverick developing nations had the twin advantage of cost reduction and improved business due to more availability of time for the service buyer to concentrate in their core business areas. Further more over a period of time the staffs in these outsourcing companies are able to absorb and exhibit the required skill and competence to full fill the contractual obligations and expectations of the multinationals the world over.

Live chat outsourcing is a good business proposition for the countries gearing up for having a larger share in the pie of the business of outsourcing with the twin objective of adding to the country’s exchequer and provision of gainful employment for the educated and technological savvy young generation.

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