Some two to three centuries ago, huge social and economic advances marked the worldwide evolution from a conservative agricultural and commercial worldwide society to an experimental industrial civilization. Manufacture of new mechanical innovations to ease the tasks of mankind had replaced manual labor and conventional tools our ancestors had used long ago. Perhaps you recall from history books how in just a few decades of this period, the global village competently accepted the countless innovations made like the electricity, automobiles and telephones.
However, this phenomenal spread of knowledge called Industrial Revolution had not made a rapid progress in the global market. But in 1830, it eventually developed gradually and quickly reached every corner of the globe. Along with its worldwide expansion, it underwent a huge regional expansion. Every area in the world enhanced their specialized fields in the industry. The global economic power and technological superiority entailed by the Industrial Revolution had eventually reached the Philippines.
Located in the heart of the Orient, it took time for technological innovations to penetrate the Philippines. Until the 21st century, Philippines gradually developed at a remarkably slow pace. Nonetheless, the 21st century marked the paramount of Philippines’ own “Industrial Revolution”, as multinational companies become more and more interested to invest in the Philippines in the field of offshore outsourcing, particularly in the call center industry.
Philippines’ workforce has long been known worldwide for the efficiency it presents. Thousands of overseas Filipino workers are hired every year. This proves how foreigners feel satisfied at the service of Philippine natives. In fact, a study has been conducted by the Swiss International Institute for Management Development in 2004 which reveals that Philippines ranks number one in Asia in terms of availability of skilled workforce. Aside from being naturally smart and respectful, Filipino workers are also efficient in speaking English. Also, labor in the Philippines is priced markedly low, compared to equally qualified employees from other countries. These are the main reasons why the Philippines seems to be a potential location for call centers.
Most call centers are used by international companies for interacting with their customers. Such interactions may involve customer support for computer software and hardware and mail order catalogue firms. Other companies are using call centers for their internal functions such as help desks and internal support. Such tasks suit the positive disposition and patience of Asian natives. Among the growing markets in the call center industry, India and the Philippines are the two strongest industries in call centers.
Judging by its present role of expansion, call centers provide substantial benefits to the Philippines. Likewise, those multinational firms continues to discover manifold advantages of putting call centers in the Philippines. Once confined to agriculture, the Philippines is now undergoing an Industrial Revolution, a significant transition from being an illiberal society to a home of an industry continuously developing through the years—the call center industry.
With more than a decade of experience and hundreds of satisfied clients, Global Sky has been committed in supporting businesses on their call center needs through our effective leadership and thorough hiring process.