See What Can Be Done with This Sensational Software
Inbound PBX software has received widespread use among call centers at retail stores, pharmacies, real estate offices, businesses, banks, travel agencies and centers staffed by healthcare providers. Inbound PBX software places on the desk of every employee ready access to needed information. Some customers have come to rely on that information.
In retail stores, the use of inbound PBX software has led the PC cash register to replace the old, traditional cash register. While the customer still hears a “ca-ching” as the cash box opens, that customer no longer views the purchase price from a narrow cash register window. Instead the inbound PBX software allows the viewing of the purchase price on a large, PC-sized screen.
Restaurants use PBX software to simplify the process of handling requests for reservations. Travel agencies use PBX software to facilitate the making of airplane reservations. Pharmacies use inbound PBX software to provide customers access to knowledge that should keep them safe from unpleasant side effects.
One Cautionary Note about Inbound PBX Software
The popularity of inbound PBX software has only one drawback. As the numbers of people accessing such software increases, there is a greater chance that worms, viruses and phisher codes could sneak into the system that is using such software. Phishing codes are a particular concern, because they could allow an outsider to go after inside information.
For example if one company employee used a phisher code to send a message to another employee in the payroll offices, then the salary of every company employee could soon be at his (or her) fingertips. If one employee used a phisher code to contact the computer of a co-worker in the R and D department, then the code could trigger the release of previously hidden company secrets.
Such an occurrence would be comparable to doing insider trading. Use of a phishing code directs a computer to divulge information that would otherwise remain secured, hidden from anyone without a preset code. Phishing codes illustrate how any new technology, such as inbound PBX software, seems to almost always lead to the unlawful use of that same technology.
Phishing codes may eventually lead to an unusual demand, a demand that one popular children’s card game discontinue use of the phrase “Go fish.”
With more than a decade of experience and hundreds of satisfied clients, Global Sky has been committed in supporting businesses on their call center needs through our effective leadership and thorough hiring process.