In the recent years, the outsourcing industry is visibly seen to be a growing business. And with this growth gives a big progress in the economy of many countries.
It can not be denied that this industry benefits a lot. First thing is that it helped a lot of business owners in many ways. And the most important thing here is it helps the boost of the economy of the countries where such industry is rising.
In the Philippines, the business process outsourcing (BPO) industry is acclaimed by the Department of Labor and Employment (DoLE). This is because of it being one of the Philippines’ current biggest employer-sector, placing the country firmly in a top position as a prime outsourcing site in the world.
Just during the first half of 2005 alone, DoLE records stated that BPO industry employed some 132,000 workers. These included 69,000 in customer care, 25,000 in legal transcription, 5,000 in medical transcription, 5,000 in animation and 28,000 in software development.
And at the end of 2005, it is calculated approximately that 112,000 people were working in call centers in the country, bringing in revenues of US$ 1.12 billion for the year. This is a really quick increase from 2000 when call centers employed 2,400 people and earned US$ 24 million.
DoLE Secretary Patricia Sto. Tomas mentioned that with these developments, the employment in the industry seems to grow five years ahead to more or less than 800,000 by the year 2010.
The government agency is putting into action policies aimed to ensure most favorable, safe and healthy, and non-discriminatory working conditions in the vital industry.
Despite the fact that there are a lot of criticisms thrown to the outsourcing industry, beyond doubt, it has great advantages offered for people who are and will engage in the industry. These are irrefutable.
Open-mindedness and forestalling of being one-sided are the best thing to have for one can appreciate outsourcing. Always seeing both sides of the matter does matter. Outsourcing has given enormous deals. And whether one accept it or not – outsourcing and the industry are here to stay – for the better.
With more than a decade of experience and hundreds of satisfied clients, Global Sky has been committed in supporting businesses on their call center needs through our effective leadership and thorough hiring process.