Call Center Outsourcing: A Big Help to the Philippine Economy

One of the fastest growing industries in the world is the Business Process Outsourcing (BPO), a rising industry in the Philippines. The sudden growth of BPO is led by the demand of offshore call centers. It is estimated that 112,000 people were working in call centers in the Philippines in 2005, bringing in revenues of […]

Repair Dispatch Outsourcing

Give Your Emergency Personnel This Added Resource Repair dispatch outsourcing deserves recognition as an important component of society’s push for greater security. Repair dispatch outsourcing uses cellular, VOIP, and landlines to bring to emergency personnel a full spectrum of voice, video, digital pictures and text messaging. In addition the outsourcing of dispatching services provides emergency […]

The World of Philippine Call Centers

Call Center Outsourcing

By Chiena Bondoc The Philippines, as the third largest English speaking nation in the globe, and with a high literacy rate, is regarded as one of the best call center destinations in the world. Thus, making them the most serious and stiff rival of India. This is also since the call center outsourcing industry chiefly […]

Philippine Call Center Industry Soars High

Transnational Outsourcing Company

By Roy Jonathan del Rosario In the present day, the call center industry is considered as the fastest escalating employment provider for Filipino college graduates who seek jobs that have better income generation. Different surveys and studies by transnational call center executives show that Filipinos topped the statistics in terms of proficiency and career trainability […]

Technical Support Outsourcing

Technical Support Outsourcing

The selection of the service provider – Monitoring of the service and training needs- The terminology ‘technical support’ defines and includes various after sales assistance whether it is a computer hard ware, software or electrical or mechanical consumer goods. The success of any products and acceptability in the market is usually in direct proportion to […]

Philippines in BPO Global Leadership: Why Not?

Medical Transcription Industry

Who would ever thought that such a country which boasts of its wonderful natural resources would become a global leader in the current business trend today? Yes, it is true. Despite of its economic instability, the Philippines has opened its market for business process outsourcing and is now regarded as one of the two global […]

Culture Affinity: Is it necessary in Business Process Outsourcing?

Culture Affinity

Yes, culture affinity is a strong factor considered by transnational companies in choosing a location or a third party offshore as it best upsurge their capability in achieving the same or better quality results they can have in their own country. An added advantage is that companies can increase their income by outsourcing some functions […]

Call Center: A Deeper Glimpse to It

Call Centers

By Chiena Bondoc In the business of outsourcing, call center is the one mostly credited. Primarily, it is because it makes up the largest part of outsourcing services. But what actually is a call center? A call center is an office where a company’s inbound calls are received, or outbound calls are made. They are […]

Call Centers in Canadian World Beating Quality

Call Center in Canada

By Steven Lambert There are many reasons why call centers are moved from their original counties, but when it comes to comparing the USA and Canada, few stand out as so obvious. Canadians have always enjoyed a proud tradition of being independent from it’s monster neighbor, but when it comes to money people have to […]


Filipinos Call Centers

  Here are some key points involving the competitiveness of two great outsourcing nations (probably just next to India) when it comes to Call Centers – Canada and the Philippines. -In terms of rates, the Philippines has it over Canada. Because the nation has definitely low money value, while the Canadian dollar is much closer […]

Philippines’ Edge in Call Center Outsourcing

Customer Service

For the past few years, Asia has proven its specialization in call centers. The Asian call center market raked $655 million on 2002. Business analysts expect its agile progress in the next years to come. By 2007, its industry, specializing in customer support, is expected to earn $1.5 billion. With this, the customer service industry […]

Call Centers in India

By Steven Lambert Many countries in the world would be worried about the prospect of turning old sunset industries over to the new sunrise ones. Not India. If any country in the world is better suited to embrace the new information revolution, it is certainly India. The strongest asset India has is the fact that […]

The Reasons Behind Outsourcing


With the ongrowth of information technology emerges a very huge business trend which is reportedly earning about a trillion dollars. And it is called OUTSOURCING. The concept started to gain popularity back in the mid 1990’s, as it was incorporated by business groups as a very essential strategy in planning their operations. Outsourcing mainly involves […]

Spanish-Speaking Call Center: Nearing to Emerge in the Philippines?

Business Processing Outsourcing

  By Chiena Bondoc One of the major factors why the Philippines is chosen to be one of the best outsourcing spot in the world is their fluency in English. But beside the universal language, Filipinos are as well good in Spanish language. The question is: Is the possibility of putting Spanish-speaking call centers in […]

Outsourcing in the Philippines: Is Your Privacy Protected?

Customer Care Services

  By Roy Jonathan del Rosario Does Philippines have laws which guard the confidentiality of private information that is held regarding a person in the course of private conversations on the phone or on-line for business or any legal purposes for instance, in the outsourcing industry? Most businessmen are being anxious whether or not to […]

Call center standards in the Philippines . . . is it deteriorating?


By Roy Jonathan del Rosario “The difference between good, better and best is justified by the unlike quality and worthiness of the work done.” Philippines is known globally as one of the second largest-speaking nations in the world. Yes, you’ve heard it right, not the ‘only’ but ‘one of’. There is the strong contender for […]

Call Centers in the Philippines

Call Center in the Philippines

By Steven Lambert ” The call centers in the Philippines can reply on a highly educated population, that are in big demand for skills across the globe. But the Philippine government has realized this and launched an education program to turn things around. The call center Industry in the Philippines drew up a Benchmarking Study, […]


Filipinos Call Centers

The Oncoming Fall of Outsourcing? Outsourcing has been around for a very long amount of time, long enough to inspire that we’ve-been-here-before-am-I-right? feeling. The recent upbringing in outsourcing projects, starting off with the 2001 recession, looks a lot like the original upsurge of outsourcing contracts in the late 1980s and early 1990s. Bankruptcy and debt […]