Category Archives: e-commerce customer service

E-commerce Customer Service Call Center

5 Tips in Choosing the Right E-commerce Platform

Running an e-commerce business is a lot more complicated than you think. Besides preparing the product or services you want to sell, you…
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Shopify Customer Support

Outsourcing Your Shopify Store Customer Service

Now that selling online went well for you, your Shopify store and your site is getting all the attention. Sales and user traffic…
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E-commerce Call Center Outsourcing

5 E-commerce Platforms That Are Helping SMEs Grow Their Businesses

Covid-19 has caused a significant economic shock in the Philippines, affecting a network of over 4.6 million small and medium enterprises (SME) just…
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E-commerce Outsourcing

Why Does E-commerce Outsourcing Help Grow Your Business?

According to Statista, online buyers in the USA will grow to around 282.7 million by 2024. Meaning, the competition for customer attention has…
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e-Commerce Customer Service Outsourcing Companies

Top 10 e-Commerce Customer Service Outsourcing Companies in the Philippines

The Philippines is considered to be one of the top call center destinations in the world with companies like OBPO and GlobalSky, known…
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e-Commerce Customer Service Outsourcing

6 Myths About e-Commerce Customer Service Outsourcing

Ever wonder why these companies feel uncomfortable and uneasy with the idea of outsourcing their customer service? Is it because of these awful…
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E-commerce Customer Service

Top Email Marketing Platforms You Can Use for Your E-commerce Customer Service

Email marketing is a tried and true tool used by e-commerce business owners to maintain an excellent e-commerce customer service support. It is…
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e-commerce customer service

5 Strategies for e-Commerce Customer Service

“Customer service should not be a department. It should be the entire company”, as Zappos CEO Tony Hsieh says. In this day and age,…
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Customer support outsourcing

7 Questions to Ask Before Investing in Customer Support Outsourcing

Customer support outsourcing services can be cost-effective, but it can also cause valuable loss if you choose the wrong outsourcing company. Outsourcing is an…
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E-commerce Customer Support Services

What Makes Good Customer Service for the E-commerce Industry

Customers have the inherent control over how your brand would look like to others. They are aware that they can share comments and…
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Ecommerce Customer Service Outsourcing Company

Tips on Finding the Right E-commerce Customer Service Outsourcing Company

Hiring the right e-commerce customer service outsourcing company is critical for one's strategy in the growing e-commerce industry; this aids small and big businesses in…
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E-commerce Customer Service Outsourcing

When is the Right Time to Hire an E-commerce Customer Support Services

It is needless to say that customers prefer online shopping because it is convenient than traditional stores. Customers can browse, place orders, and…
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E-commerce Customer Support Services

6 Marketing Tools to Help Build Your E-commerce Site

Marketing tools serve as the linchpin that helps bind your e-commerce businesses together and prepares them to compete and grow on a larger…
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Medical Transcription Industry

Tips To Bring Your Physical Stores Online

Transitioning from the typical brick and mortar store to e-commerce is something businesses are considering lately. As brick and mortar stores struggle to…
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E-commerce Customer Support Services

5 Thank You Email Examples for E-commerce Stores

The link that connects the e-commerce business owners and its customers are their relationships. An integral gesture that creates and builds a personal…
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Customer Service for E-commerce

6 Best Free E-commerce Tools of 2020

The driving force that sets the expansion of e-commerce in motion is the consumers' spending habits online, which was brought about primarily by…
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customer support outsourcing

Pros and Cons of Customer Support Outsourcing

Outsourcing is a partnership between a company and a third-party organization, often called a business process outsourcer or BPO, assigned to work on…
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