5 Tips in Choosing the Right E-commerce Platform
Running an e-commerce business is a lot more complicated than you think. Besides preparing the product or services you want to sell, you also have to devise a strategic plan to present your goods. Most people believe e-commerce business runs through system automation, that it doesn’t carry the heavy lifting as traditional companies do. But […]
Outsourcing Your Shopify Store Customer Service
Now that selling online went well for you, your Shopify store and your site is getting all the attention. Sales and user traffic are increasing by the minutes, emails from customers are coming in hot 24/7, and you installed a chatbot to help you out a little while you take phone calls. The increase in […]
5 E-commerce Platforms That Are Helping SMEs Grow Their Businesses
Covid-19 has caused a significant economic shock in the Philippines, affecting a network of over 4.6 million small and medium enterprises (SME) just from March to April due to the phases of lockdown implemented to curb the pandemic. Despite the economic downfall, e-commerce has managed to rise, stealing the spotlight unlike ever before. The new […]
Top 10 e-Commerce Customer Service Outsourcing Companies in the Philippines
The Philippines is considered to be one of the top call center destinations in the world with companies like OBPO and GlobalSky, known for cheaper wages, Filipinos’ social fondness with the West, and over a 100 million population that is fluent in the English language. The Philippines has manifested exceptional development in the business, becoming […]
6 Myths About e-Commerce Customer Service Outsourcing
Ever wonder why these companies feel uncomfortable and uneasy with the idea of outsourcing their customer service? Is it because of these awful past encounters or general misguided judgments? Negative encounters are hard to fix. However, if these reasons are keeping you away from using outsider expertise that only depends on certain assumptions, then you’re […]
Top Email Marketing Platforms You Can Use for Your E-commerce Customer Service
Email marketing is a tried and true tool used by e-commerce business owners to maintain an excellent e-commerce customer service support. It is considered to be one of the most used traditional marketing tools in the digital era. Email marketing is also a cost-effective marketing strategy perfect for small businesses. Email marketing is a strategy […]
5 Strategies for e-Commerce Customer Service
“Customer service should not be a department. It should be the entire company”, as Zappos CEO Tony Hsieh says. In this day and age, customer service has become the fundamental area of focus for many large companies, including e-commerce corporations. Which has brought several businesses into a degree of rivalry, where competing against each other based […]
7 Questions to Ask Before Investing in Customer Support Outsourcing
Customer support outsourcing services can be cost-effective, but it can also cause valuable loss if you choose the wrong outsourcing company. Outsourcing is an asset for companies to the extent that it can gain competence in areas where the company doesn’t necessarily focus on, such as patient receivables. Customer support outsourcing services relieve you from the extra work […]
What Makes Good Customer Service for the E-commerce Industry
Customers have the inherent control over how your brand would look like to others. They are aware that they can share comments and reviews across different social media platforms. With each status update or a single tweet, a customer can reach thousands of people worldwide. And it takes only one negative review from an unhappy […]
Tips on Finding the Right E-commerce Customer Service Outsourcing Company
Hiring the right e-commerce customer service outsourcing company is critical for one’s strategy in the growing e-commerce industry; this aids small and big businesses in the customer’s satisfaction regarding inquiries and concerns. In this day and age, omnichannel marketing has proven to be efficient, which is why enterprises are now gearing up to more complex strategies to […]
When is the Right Time to Hire an E-commerce Customer Support Services
It is needless to say that customers prefer online shopping because it is convenient than traditional stores. Customers can browse, place orders, and then shop some more in the comfort of their own homes. But over the years, customer experience in e-commerce businesses has some challenges in terms of service quality compared to brick-and-mortar stores. […]
6 Marketing Tools to Help Build Your E-commerce Site
Marketing tools serve as the linchpin that helps bind your e-commerce businesses together and prepares them to compete and grow on a larger scale. However, the number of tools available in the market today is a little too overwhelming to the point that you don’t know which ones to incorporate, from tools intended for e-commerce customer […]
Tips To Bring Your Physical Stores Online
Transitioning from the typical brick and mortar store to e-commerce is something businesses are considering lately. As brick and mortar stores struggle to survive due to lockdowns and the public’s desire to stay indoors and avoid exposure to Covid-19, shifting from brick and mortar to tap and swipe has never been this pressing. It makes […]
5 Thank You Email Examples for E-commerce Stores
The link that connects the e-commerce business owners and its customers are their relationships. An integral gesture that creates and builds a personal relationship with your customer is by expressing gratitude. They are likely to return to you and purchase from your store again when they feel valued. Letting them know that you care about […]