Category Archives: Blog

Shopify Customer Support

Outsourcing Your Shopify Store Customer Service

Now that selling online went well for you, your Shopify store and your site is getting all the attention. Sales and user traffic…
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expert customer service call centers

5 Call Center Technologies that Make Customer Experience Better

When it comes to expert customer service call centers, they know that customer experience will sufficiently overtake prices and products by the time…
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Outbound Marketing

Outbound Marketing Strategies for Mortgage Loan Funders

M arketing has assumed so many new dimensions that it can be easy for business owners to lose track of the most effective…
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Outbound

THE SUCCESSFUL FORMULA FOR A PROFITABLE OUTBOUND SALES CAMPAIGN

A common question that many start-ups often ask is the ways by which they can handle B2B outbound sales. It isn’t the easiest…
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Automation of Routing Calls

7 Tips for Improving Inbound Call Center Performance

Customer service is more than just picking up a few phone calls to answer people’s questions. It’s all about delivering awesome customer experience…
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Excellent Customer Service

The Smart Approach: 5 Advantages in Outsourcing Customer Service

  It doesn't matter if your business has long been established or you're just starting out. One of the things looking to be…
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e-Commerce Customer Service Outsourcing Companies

Top 10 e-Commerce Customer Service Outsourcing Companies in the Philippines

The Philippines is considered to be one of the top call center destinations in the world with companies like OBPO and GlobalSky, known…
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The UnOfficial Guide to Customer Service Outsourcing

I. Introduction A.    Capture the audience’s attention by using a nautical analogy. The “ship” is their company and the way to success is…
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customer support outsourcing

Pros and Cons of Customer Support Outsourcing

Outsourcing is a partnership between a company and a third-party organization, often called a business process outsourcer or BPO, assigned to work on…
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