Category Archives: Blog

E-commerce Outsourcing

Why Does E-commerce Outsourcing Help Grow Your Business?

According to Statista, online buyers in the USA will grow to around 282.7 million by 2024. Meaning, the competition for customer attention has…
Continue reading
Customer Service for E-commerce

6 Best Free E-commerce Tools of 2022

The driving force that sets the expansion of e-commerce in motion is the consumers' spending habits online, which was brought about primarily by…
Continue reading
Call Center Philippines

Call Center Industry in the Philippines

Why choose to outsource to the Philippines? Call center service is a serious profession in the Philippines. Our agents are carefully screened and…
Continue reading

Call Center Outsourcing: What Makes It Better?

What makes the Philippine call center outsourcing service better than the rest? This is the question that is clinging in the mind of…
Continue reading
Shopify Customer Support

Outsourcing Your Shopify Store Customer Service

Now that selling online went well for you, your Shopify store and your site is getting all the attention. Sales and user traffic…
Continue reading
expert customer service call centers

5 Call Center Technologies that Make Customer Experience Better

When it comes to expert customer service call centers, they know that customer experience will sufficiently overtake prices and products by the time…
Continue reading
Outbound Marketing

Outbound Marketing Strategies for Mortgage Loan Funders

M arketing has assumed so many new dimensions that it can be easy for business owners to lose track of the most effective…
Continue reading


A common question that many start-ups often ask is the ways by which they can handle B2B outbound sales. It isn’t the easiest…
Continue reading
Automation of Routing Calls

7 Tips for Improving Inbound Call Center Performance

Customer service is more than just picking up a few phone calls to answer people’s questions. It’s all about delivering awesome customer experience…
Continue reading
Excellent Customer Service

The Smart Approach: 5 Advantages in Outsourcing Customer Service

  It doesn't matter if your business has long been established or you're just starting out. One of the things looking to be…
Continue reading
e-Commerce Customer Service Outsourcing Companies

Top 10 e-Commerce Customer Service Outsourcing Companies in the Philippines

The Philippines is considered to be one of the top call center destinations in the world with companies like OBPO and GlobalSky, known…
Continue reading

The UnOfficial Guide to Customer Service Outsourcing

I. Introduction A.    Capture the audience’s attention by using a nautical analogy. The “ship” is their company and the way to success is…
Continue reading
customer support outsourcing

Pros and Cons of Customer Support Outsourcing

Outsourcing is a partnership between a company and a third-party organization, often called a business process outsourcer or BPO, assigned to work on…
Continue reading