Category Archives: Blog

E-commerce Customer Service

PROS AND CONS OF CUSTOMER SUPPORT OUTSOURCING

Outsourcing is a partnership between a company and a third-party organization, often called a business process outsourcer or BPO, assigned to work on…
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outsourcing shopify store

Outsourcing Your Shopify Store Customer Service

Now that selling online went well for you, your Shopify store and your site is getting all the attention. Sales and user traffic…
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e-Commerce Customer Service Outsourcing Companies

Top 10 e-Commerce Customer Service Outsourcing Companies in the Philippines

The Philippines is considered to be one of the top call center destinations in the world with companies like OBPO and GlobalSky, known…
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5 Call Center Technologies that Make Customer Experience Better

When it comes to expert customer service call centers, they know that customer experience will sufficiently overtake prices and products by the time…
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The Smart Approach: 5 Advantages in Outsourcing Customer Service

It doesn't matter if your business has long been established or you're just starting out. One of the things looking to be achieved…
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7 Tips for Improving Inbound Call Center Performance

Customer service is more than just picking up a few phone calls to answer people’s questions. It’s all about delivering awesome customer experience…
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The UnOfficial Guide to Customer Service Outsourcing

I. Introduction A.    Capture the audience’s attention by using a nautical analogy. The “ship” is their company and the way to success is…
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THE SUCCESSFUL FORMULA FOR A PROFITABLE OUTBOUND SALES CAMPAIGN

A common question that many start-ups often ask is the ways by which they can handle B2B outbound sales. It isn’t the easiest…
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Outbound Marketing Strategies for Mortgage Loan Funders

M arketing has assumed so many new dimensions that it can be easy for business owners to lose track of the most effective…
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