Why Does E-commerce Outsourcing Help Grow Your Business?

E-commerce Outsourcing

According to Statista, online buyers in the USA will grow to around 282.7 million by 2024. Meaning, the competition for customer attention has shifted online. So, how can you make your business competitive? If you’re having difficulty keeping up with your customer service for e-commerce and online marketing strategies, it might be time for you […]

6 Best Free E-commerce Tools of 2022

Customer Service for E-commerce

The driving force that sets the expansion of e-commerce in motion is the consumers’ spending habits online, which was brought about primarily by the coronavirus pandemic in today’s time. Indeed, the pandemic has shut down the traditional businesses’ operations, which shifted the customers’ attention away from physical stores and towards digital shopping. People are now […]

Call Center Industry in the Philippines

Call Center Philippines

Why choose to outsource to the Philippines? Call center service is a serious profession in the Philippines. Our agents are carefully screened and selected for their excellent English and customer service skills. Most of our agents have a college-level education, and are given further training in the art of sale negation and customer service. They […]

Call Center Outsourcing: What Makes It Better?

What makes the Philippine call center outsourcing service better than the rest? This is the question that is clinging in the mind of most people who want an outsource service. And we will definitely help them out for them to answer their own question. Based on Wikipedia, being a former American colony, the Philippines’ education […]

Outsourcing Your Shopify Store Customer Service

Shopify Customer Support

Now that selling online went well for you, your Shopify store and your site is getting all the attention. Sales and user traffic are increasing by the minutes, emails from customers are coming in hot 24/7, and you installed a chatbot to help you out a little while you take phone calls. The increase in […]

5 Call Center Technologies that Make Customer Experience Better

expert customer service call centers

When it comes to expert customer service call centers, they know that customer experience will sufficiently overtake prices and products by the time 2020 comes around. Any call center failing to actively leverage call center technologies to improve customer experience may lose revenue to their competitors who do. But before we do, let’s get a […]

Outbound Marketing Strategies for Mortgage Loan Funders

Outbound Marketing

M arketing has assumed so many new dimensions that it can be easy for business owners to lose track of the most effective strategies. The problem is intensified in the mortgage lending industry. Why?Because most marketing theories and strategies are portrayed in a complicated manner. Yet, are effective marketing strategies in mortgage lending as difficult […]

THE SUCCESSFUL FORMULA FOR A PROFITABLE OUTBOUND SALES CAMPAIGN

Outbound

A common question that many start-ups often ask is the ways by which they can handle B2B outbound sales. It isn’t the easiest of things to do because ideally there is no magic formula which could push your sales phenomenally. So, how do you really push your outbound sales? You will have to constantly put […]

7 Tips for Improving Inbound Call Center Performance

Automation of Routing Calls

Customer service is more than just picking up a few phone calls to answer people’s questions. It’s all about delivering awesome customer experience — a task where the focus is completely and most of the time, solely, on the customer. Over the years of operation, we’ve gathered a couple of tips that everyone ought to […]

The Smart Approach: 5 Advantages in Outsourcing Customer Service

Excellent Customer Service

  It doesn’t matter if your business has long been established or you’re just starting out. One of the things looking to be achieved is providing excellent customer service, and knowing why there are advantages in outsourcing customer service. The other best part is that you don’t have to pay a huge amount of money […]

Top 10 e-Commerce Customer Service Outsourcing Companies in the Philippines

e-Commerce Customer Service Outsourcing Companies

The Philippines is considered to be one of the top call center destinations in the world with companies like OBPO and GlobalSky, known for cheaper wages, Filipinos’ social fondness with the West, and over a 100 million population that is fluent in the English language. The Philippines has manifested exceptional development in the business, becoming […]

The UnOfficial Guide to Customer Service Outsourcing

I. Introduction A.    Capture the audience’s attention by using a nautical analogy. The “ship” is their company and the way to success is the “seafaring journey”. B.    In times of antiquity, planning was essential for there was a multitude of problems that could occur on open waters. There were no exact maps, locations were educated […]

Pros and Cons of Customer Support Outsourcing

customer support outsourcing

Outsourcing is a partnership between a company and a third-party organization, often called a business process outsourcer or BPO, assigned to work on a specific task one of which is managing customer service operations. This type of business dates way back to the 1950s. Throughout the years, it has continuously been recognized thanks to the […]