Call Centers in United States

  • July 24, 2011
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United States and its Population-The loosing business to the 3rd world nations-Call Centers growth and potential

United States of America the global super power is a federal republic of North America. The country is bordered by Canada and Mexico in the North and South respectively has a diverse culture and population making it one of the most liberal cosmopolitan republics of the world. With a population of around 289 million people mostly European descendants and immigrants USA is a dominant global power in the political, economic and military affairs.

Though the majority of the country’s population speaks English the country has not accepted any language as its official language reminiscent of the earlier European control and influence. Spanish is widely spoken by around 12% of the population. Chinese and European Language are also spoken by small percentage.

There are about 9 cities in USA with population of more than 1 million. Call center jobs in the country has taken rapid strides since 1990.It is estimated that the country has provided more than 5 million jobs under the sector. The industry employs high school graduates whose retention is comparatively lesser when compared to their counter parts in developing nations. The emergence of the service sector as a prominent sector the call centers has grown as a major BPO industry in the recent past. The high labor cost and one load retention of employees was instrumental in the country loosing its grip over this industry. In spite of the protest by the labor organizations large scales resentments among the unemployed, the industry continues to be a major outsourcing sector.

The call centre jobs in the USA have received a major jolt by outsourcing. However the country offers immense scope for the industry considering the most advance technology highly motivated work force and the local touch and flavor. The major deterrent for the development of this industry in the country is strict wage regulations. An average call centre employee earns 5 times the pay of a person employed in the similar job in Asian and other developing countries.

There are about 9 cities in USA with population of more than 1 million. Call center jobs in the country has taken rapid strides since 1990.It is estimated that the country has provided more than 5 million jobs under the sector. The industry employs high school graduates whose retention is comparatively lesser when compared to their counter parts in developing nations. The emergence of the service sector as a prominent sector the call centers has grown as a major BPO industry in the recent past. The high labor cost and one load retention of employees was instrumental in the country loosing its grip over this industry. In spite of the protest by the labor organizations large scales resentments among the unemployed, the industry continues to be a major outsourcing sector.

The call centre jobs in the USA have received a major jolt by outsourcing. However the country offers immense scope for the industry considering the most advance technology highly motivated work force and the local touch and flavor. The major deterrent for the development of this industry in the country is strict wage regulations. An average call centre employee earns 5 times the pay of a person employed in the similar job in Asian and other developing countries.

It is high time the major call center service providers realize the impending threat to the industry and initiate rapid and innovative steps to reduce if not to equalize the cost of call center service so as to prevent large scale outsourcing though doing away with the outsourcing may only be a distant dream.

Subhasis Chatterjee is a featured writer for CallCentersWorldwide.com. CallCentersWorldWide.com offers free consultation and access to over 100+ call center vendors around the world..For more information and consultation on Call centers in USA please call 888-863-6680 or email newbiz@callcentersworldwide.com .

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