Call centers in the Philippines continuously increase in number up to this time. Many multinational companies from United States, Australia and United Kingdom have been outsourcing their call centers in the Philippines since year 2000. Outsourcing in the Philippines is proven to be highly beneficial for multinational companies because it is cost effective. Office spaces are inexpensive compared to rates in other countries. Cost of labor is low. However, the labor force in the Philippines is highly skilled and proficient in English language. Filipinos have neutral and understandable accent that makes communication effective. In fact, customers of multinational companies located in different countries do not notice that they are talking to customer or technical service representatives outside their country.Filipinos are also known to have a very good work ethics which is necessary in coping with the demands and pressure of the call center jobs. The Philippine government is working hard to attract foreign companies because it helps alleviate unemployment in the country.Various government programs had been launched which aim to train Filipinos to be more suitable and competent in job positions in the call center industry. More jobs means more income for Filipinos and more tax contributions to the government. The call centers in the Philippines have been a great help in the Philippine economy for almost a decade now.Call centers in the Philippines is a good place where the fresh graduates start out their careers where they can be paid much more than other jobs can give them. Aside from it, call centers in the Philippines offers a promising careers for hard-working and determined young professionals. Most of the Filipinos no longer pursue working outside the country because the call centers in the Philippines offer competitive salary and benefits.
A multinational company is in its greatest advantage if they choose to have their call centers in the Philippines because they can save money without sacrificing the quality of the service they aim to provide their customers. Filipino’s affinity to western culture makes them effective employees who can easily understand customer’s concerns and problem.
The growing number of call centers in the Philippines is an evidence of success of the industry which is advantageous both for the multinational company and the Philippine government. It is in fact, a win-win situation not only for them but also for the labor force of the country.
With more than a decade of experience and hundreds of satisfied clients, Global Sky has been committed in supporting businesses on their call center needs through our effective leadership and thorough hiring process.