CALL CENTERS IN THE PHILIPPINES

  • August 2, 2011
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Call centers are noticeable almost everywhere in the metropolitan of the Philippines. It is very evident how Filipinos had embrace the culture which seems to have been the answer to their economic poverty for such a long time.

With the Filipinos having the highest English proficiency among other nations and having a literacy rate of 94%, the Philippines has more to offer as it has a large and increasing pool of information technology professionals and a cost-competitive telecoms infrastructure. The country ranks third in Knowledge and Information-based jobs in the 2002 Global Technology Index research done by the META Group. To add , three million college graduates join the workforce each year, providing an enormous and various source of talent. The Philippines is a favorite of countries like the US and Australia and also now looking forward to Britain whose real partner in Outsourcing is India ever since.

Some of the key clients of the Philippines are international companies such as: Caltex, Procter & Gamble, Barnes and Noble and AT&T. And to continually support the services and increase efficiency in the industry, the country consistently researches for the latest tools or widely used by Call centers. Basically VoiP allows transmission of digital voice data over a general-purpose packet-switched network like the Internet. This allows users to make international phone calls using broadband Internet connection instead of a regular phone line which is far more expensive. With the use of different and latest technologies, companies once again are able to reduce or lower cost at about 85%, thus, producing more income and evidently giving them a better edge- increased productivity. This actually benefits both parties, the client and the vendor. Call centers in the Philippines are looking forward to more growth in the coming years. As of now, Manila as the capital has the most number of this call centers (contact centers), followed by Cebu, Baguio and Davao.

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