Call Centers in Romania

  • March 27, 2011
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By Steven Lambert

Romania is best placed to make the most of the Cultural and Economic Revolution which is now following in the wake of the end of the cold war.

Not slow in spotting the huge shift in commerce to Eastern Europe, call centers in Romania have striven to make their mark on the world.

Romania recently impressed the Outsource World conference at the Earls Court exhibition center in London, with its open minded and modern approach to setting up call centers in the country. It has gone a long way to shake off the communist block image of a backward looking country, left behind by the rest of the world. They have always been innovative, but have lacked the opportunities. They were the first to build a computer in the Soviet block in 1962. With call centers being set up in Romania, this is all set to change.

Recently called the New India, as far as call center opportunities are concerned, Romania looks well placed to make the most of it. Already there have taken great strides to draw in property and tourist opportunities, which have opened up the whole Black Sea area. But are now looking for new partners to increase off-shore outsourcing in call centers.

Once ignored by many large companies, this is about to change with Aries, the Romanian Association for Electronic and Software Industry, and it’s vice President: Florin Vrejoiu. Their point of view is, that Romanian’s better understand European culture, and are much better places to communicate with Europe than India.

This will have a resonance with the European Union, who are keen to promote Industry close to home. They are expected to pour $124.2 million a year into Romania alone. The wonderful thing about call centers is, that they only need the commodity of people. In a recent report drawn up by the consultants Pierre Audoin Consultants (PAC), the claims were put that Romania is even more economical than India.

It is true to say that many large European and US companies have poured money into Eastern Europe. No one country is getting the lion’s share, and the skills and expertise have to be shared by Romania and her neighbors. But the possibility of high investment in call centers in Romania, is almost certain.

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