Call Centers in Mexico

  • August 8, 2011
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Mexico the developing Economy- The emergence of Mexico as a BPO center. The opportunities and threats.

The united Mexican states also referred, as Mexican republic is a Latin American country with largest Spanish speaking population in the world the population being more than 106 million. The country is bordered by USA in north a factor instrumental in its phenomenal development and economic dependence with the latter. As per the World Bank estimates the country is regarded as an upper middle class economy and ranks 12th in the world in GDP.

Mexico is the country with the greatest number of US citizen. The country with a diverse culture is predominantly Roman Catholics. Spanish is the official language of the country and is spoken by the majority of the population. In spite of Spanish being the official language English is widely spoken in the country. Most of the school s also provides bilingual system of education. The educational level of this country is well comparable with the developed countries of the Globe at 92 percent.

Mexico has been identified as one of the attractive outsourcing centers of North America. The country has since emerged as a tough competitor for India with its unique advantage of Spanish speaking people, Similar time Zones and its proximity to USA. Compared to the developed country Mexico offers skilled service at low costs. While the software programmers earns about $1500 per month in the Mexico City the rates are much lower in two and three tier cities.

The major advantage of the country to become one of the leaders in call center outsourcing is its cultural and linguistic similarities and lesser distance from USA. The legal framework of Mexico is very similar to that of USA and government support to the industry is another positive factor.

The country is striving hard to overcome the deficiencies of inadequate supply of doctors, lawyers and engineers. Mexico is already represented by global giants like IBM, HP and Accenture etc. besides big software players like Oracle, Sap, and people soft. Etc. lesser labor pool compared to India and Asian countries is major roadblock in competing with the latter. The magnitude of the problem can be assessed from the fact that while India has a work force of more than 406 million people the corresponding figure in Mexico is only around 40million.

Mexico is a potential outsourcing destination for Spanish Call center operations. Increased Tie-ups with USA and collaboration with the major IT players based at USA are major advantages for this North American country.

Subhasis Chatterjee is a featured writer for CallCentersWorldwide.com. CallCentersWorldWide.com offers free consultation and access to over 100+ call center vendors around the world. Hope the article has presented the details on the subject discussed.. For more information and consultation on Call centers in Mexico please call 888-863-6680 or email [email protected] .

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