Call Centers in Mexico

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By Steven Lambert

When it comes to call centers, Mexico is well placed to take a slice of the world market.

Many large companies like Vycera are bullish when it comes to the prospect of opening more call centers in Mexico. The most obvious of which, is the fact that it borders the largest commercial market in the world.

Coupled with this, the working cost for wages and taxes, are a fraction of the cost compared to the United States. For years Mexico has looked on, and seen its work force slip over the border to be employed in the lowliest and menial jobs. Now this can be halted, as call centers in Mexico will provide a level of skills and security never seen before by any other industry.

With a growing social problem, the last thing Mexico needs is the patronage of large corporations who would flood the country with more dead end jobs. No, what they need is high tech, and high motivation jobs that will put them alongside the superpowers in the information revolution. And call centers in Mexico can deliver this.

At first the language barrier might appear to be a problem when a Hispanic nation is talking to an English based one. But apart from the fact, that such a high proportion of Mexican’s are bilingual there is another advantage.

The fact is, that a large proportion of US citizens are now of Hispanic origin. They might have it as a second language, but the mother tongue is well and truly embedded in the culture. To this end, many companies can see the potential for this huge market.

People will buy goods and services if they feel they are tailored to them, and they are not treated like foreigners. Call centers in Mexico have been quick to pick up on this, and many billing and enquiry services now use this underused tool to their advantage.

As the world moves on, so do levels of service, and call centers in Mexico have to provide information for people to cope with the demands of modern life.

Tijuana has seen companies like Vyera, open 350 customer support services, in a bid to make call centers in Mexico expand. These were services once provided over the border in San Diego, but at a fraction of the cost. Since its start in 1995, Vyera has seen the market skyrocket.

To stop any critics of the development, call centers in Mexico have gone out of their way to guarantee quality assurance. To prove they mean what they say, these big companies have gone out and won major contracts, providing long distance and local telecomm bundles. Now the challenge is to win over those profitable contracts for international and dial-around services.

A company like Linea Mexicana can deliver 10-45% less than their friends across the border. This service will be used to the limit, because most of the market is back and forth across this dividing line. Call centers in Mexico are more important now as the backbone to the economy.

(Steven Lambert) is a featured writer for CallCentersWorldwide.com. CallCentersWorldWide.com offers free consultation and access to over 100+ call center vendors around the world. For consultation on (Mexican Call Centers) call 888-863-6680 or email newbiz@callcentersworldwide.com .

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