Call Centers in Jamaica

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By Steven Lambert

Call centers in Jamaica, find themselves in a fortunate position, as this is the largest English speaking island in the Caribbean. It is within short flying distance of the US mainland, and enjoys a strong international link with Europe.

They have adopted a free market approach to liberalizing and deregulating the economy. So any call center in Jamaica is well placed to exploit the world market. In recent years the world has changed so much, and this country has faced up to the challenge, and re-written the rules.

At one time, the only large Telecomm Company that operated on the island, was Cable & Wireless. Still on the island, in the form of Jamaica Digiport International (JDI). This was left over from the colonial days, as the British enjoyed a monopoly on any commerce. Now that has all changed, and Jamaica has welcomed in many new companies from all over the world.

To this effect, they have set up several free trade zones, where new investors enjoy cut rate deals from the government. These incentives give new investors 100% relief from any import tax, as long as they can prove they can export most of their services.

This has had the effect of boosting the market so much, Jamaica can now compete with the largest call center firms in the world. They have applied to claim their own VSAT license to operate their own satellite links from call centers in Jamaica to the whole planet.

Like many small struggling countries, Jamaica found the old markets of world trading drying up. Sugar; Bananas and other commodities, were not enough, for a growing population. They needed something else, and although tourism is still the bedrock of the economy, the government knew it could exploit the highly intelligent population to come up with an answer.

The answer was call centers in Jamaica, and with the pressing ahead of a massive education program, they look well set to achieve it. The INTEC program, was launched by the government to bring all the industry sectors together. It succeeded and has now brought in 6 new call centers in Jamaica, to employ over 2,000 people. They even give some money back to employers, who offer to train the new staff for all call centers in Jamaica. This is through (HEART) the Human Employment and Resource Training Trust, at 20,000 Jamaican Dollars per employee.

The country enjoys a stable democracy, with a low crime rate, which has meant foreign capital has come flooding in. The largest companies are: Apple Vacations; SITEL Caribbean; Alliance One, and Teleservices. Not content with that, they have formed their own company: Westcome Jamaica Ltd.

With wages and health costs, making up half to three quarters of any large company, call centers in Jamaica, can significantly reduce this. True to say, that it cannot compete with large countries like India, but it is well placed to the US. But more to the point, the industry has taken off so much, that even the largest countries cannot cope, and call centers in Jamaica with be quickly snapped up. Even India cannot cope with the explosion of trade with China, so there is still a great deal of slack in the market to be taken up.

(Steven Lambert) is a featured writer for CallCentersWorldwide.com. CallCentersWorldWide.com offers free consultation and access to over 100+ call center vendors around the world. For consultation on (call centers in Jamaica) call 888-863-6680 or email newbiz@callcentersworldwide.com .

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