Call Centers in Israel

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By Steven Lambert

Call centers in Israel are well placed to exploit the massive information revolution which is taking place around the globe today.

Situated between two worlds, Israel is at the gateway between the East and Europe. With one of the highest educated populations in the world, language and technical difficulties are no barrier here.

Being on the leading edge of telecomm and computer advancement, has ensured call centers in Israel are in the center of this world wide movement. Most countries outside of Europe and the US, had to import the skills and knowledge into their own country to bring themselves up to world standards. Israel is in the unique position of driving the industry standards from the start. Many of the technical innovations which have made call centers possible, have been pioneered by Israel from the beginning.

With the free flow of people emigrating to Israel from every part of the world, there is an important need for them to stay in touch. They will have left behind friends and families, so there will be a desperate need to stay in touch. Call centers in Israel can fill this gap, by shrinking the world. People will feel homesick for a life they left behind, so any reminder of their old life is welcomed.

Many new citizens to Israel today, are from Eastern Europe. Once the Cultural Revolution took place in those countries and the cold war was ended, people found they could travel and live, where ever they liked. So Jewish people wishing to come home to their roots took the opportunity and flocked there. But there is always a cultural shock, and many will want to keep the links with the life they left behind.

It may not be possible to physically go back to those countries, but call centers in Europe make all this possible.

It is not enough to just set up a building and fill it full of telephones. Without the expertise to monitor and analyze these calls, the opportunities are wasted. Many of the machines used to monitor calls began life in Israeli companies. VoiceSense is a good example of this. Enabling companies to adopt filtering and voice analysis.

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