Call Centers in India

  • August 25, 2011
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By Steven Lambert

Many countries in the world would be worried about the prospect of turning old sunset industries over to the new sunrise ones. Not India.

If any country in the world is better suited to embrace the new information revolution, it is certainly India. The strongest asset India has is the fact that a huge percentage of its population speaks English. This puts it at the top when it comes to placing Call centers in the world market.

But it does not end there. India has a large well-educated population who are not only grasping the new opportunities, but driving the demand. Many call centers, simply import the machinery and recruit the staff, and sit back to wait for the rest of the world to catch up. India is different, in that it is now one of the major players when it comes to actually creating that machinery.

Call Centers in India, are well known around the world. But the growing software industry in India is playing just as important part. At a fraction of the cost than western nations, the software engineers in India, are the very people who are making it possible to set up any call center offshore.

But it does not end there. India has a large well-educated population who are not only grasping the new opportunities, but driving the demand. Many call centers, simply import the machinery and recruit the staff, and sit back to wait for the rest of the world to catch up. India is different, in that it is now one of the major players when it comes to actually creating that machinery.

Call Centers in India, are well known around the world. But the growing software industry in India is playing just as important a part. At a fraction of the cost than western nations, the software engineers in India, are the very people who are making it possible to set up any call center offshore.

To meet this growing demand, many large Western companies, such as Dell Computers are looking to India for the future. Before they would simply import the laptops to sell. Now, they find the market has grown so much that they have to employ over 20,000 people to keep up. The growing use of laptops has placed a great deal of strain on call centers in India, as people want more and more information. This is a new frontier for many, and call centers in India are the only way they can meet demand.

Even a company from Texas; the Round Rock, has had to expand in India to meet call center demand. The heart of the call center in India, remains Bangalore. This is almost like a gold rush town for big companies to set up call centers and software companies to feed the market.

Where once the press might complain that counties like India were stealing jobs from their own heartland’s, they now talk about how to find enough people to fill any job. India has grown so much that it is not only a market in it’s own rite, but is now making demands on the very countries that complained in the first place!

The next big frontier is China, and few Western counties could feed the appetites of this growing tiger. Call centers in India are the only mechanisms to meet the demand.

(Steven Lambert) is a featured writer for CallCentersWorldwide.com. CallCentersWorldWide.com offers free consultation and access to over 100+ call center vendors around the world. For consultation on (call centers in the India) call 888-863-6680 or email newbiz@callcentersworldwide.com .

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