Call Centers in Egypt

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By Steven Lambert

When it comes to the Middle East Call center in Egypt are well placed to make the most of the global market.

Egypt has always been at the front of world commerce, placed as it is between several emerging cultural and economic heartland’s. Africa, the East and Europe all converge on this country through the Suez Canal.

So it is no surprise that call centers in Egypt have made the most of a changing world. They have set up a call center Hub.

Much of the expertise is already in place, with knowledge of cutting edge technology in the fields of fiber optic cables and satellite links. The government has not been slow in recognizing this and has given their full support to the industry with money to back up their words. $1 Billion over 3 years invested in their home telecomm market. They have encouraged competitive pricing schemes, which have caught the eye of the world.

When call centers first came into being, most were situated in Europe and the US. But as the commercial world has grown, fired by the Information revolution, most countries realize they too need their own call centers. The first call centers to move out of the pioneering counties, recruited English speaking people, because this was the language they were dealing with, from the host countries.

But now the Arab-speaking world finds that it too needs call centers, and ones that speak their language. Egypt has always enjoyed a high educational standard, and the people speak many tongues. So call centers in Egypt are well placed to help an expanding local market.

Egypt has a large proportion of young people in its Labor force. They are very bright and quick to learn new skills, and call centers in Egypt are snapping them up.

Having such close links to Europe, Egypt has found it can easily comply with telecomm standards in the rest of the world.

One sign that the information revolution has reached Egypt, is the huge rise in Internet café’s across the country. Having a large influx of

tourist, they are quite used to meeting the needs of the people. So if they feel their customers need a higher service, they will try their best to meet the standards. Through this call centers in Egypt have shown they can provide a service which is up to standard.

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