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Customer Service

Philippines’ Edge in Call Center Outsourcing

For the past few years, Asia has proven its specialization in call centers. The Asian call…
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Call Centers in India

By Steven Lambert Many countries in the world would be worried about the prospect of turning…
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Outsourcing

The Reasons Behind Outsourcing

With the ongrowth of information technology emerges a very huge business trend which is reportedly earning…
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Business Processing Outsourcing

Spanish-Speaking Call Center: Nearing to Emerge in the Philippines?

  By Chiena Bondoc One of the major factors why the Philippines is chosen to be…
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Customer Care Services

Outsourcing in the Philippines: Is Your Privacy Protected?

  By Roy Jonathan del Rosario Does Philippines have laws which guard the confidentiality of private…
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Outsourcing

Call center standards in the Philippines . . . is it deteriorating?

By Roy Jonathan del Rosario "The difference between good, better and best is justified by the…
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