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5 Call Center Technologies that Make Customer Experience Better When it comes to expert customer service call centers, they know that customer experience will sufficiently overtake prices and products by the time 2020 comes around. Any call center failing to actively leverage call center technologies to improve customer experience may lose revenue to their competitors […]

The Smart Approach: 5 Advantages in Outsourcing Customer Service It doesn’t matter if your business has long been established or you’re just starting out. One of the things looking to be achieved is providing excellent customer service, and knowing why there are advantages in outsourcing customer service. The other best part is that you don’t […]

7 Tips for Improving Inbound Call Center Performance Customer service is more than just picking up a few phone calls to answer people’s questions. It’s all about delivering awesome customer experience — a task where the focus is completely and most of the time, solely, on the customer. Over the years of operation, we’ve gathered […]

The UnOfficial Guide to Customer Service Outsourcing I. Introduction A.    Capture the audience’s attention by using a nautical analogy. The “ship” is their company and the way to success is the “seafaring journey”. B.    In times of antiquity, planning was essential for there were a multitude of problems that could occur on open waters. There […]

THE SUCCESSFUL FORMULA FOR A PROFITABLE OUTBOUND SALES CAMPAIGN A common question that many start-ups often ask is the ways by which they can handle B2B outbound sales. It isn’t the easiest of things to do because ideally there is no magic formula which could push your sales phenomenally. So, how do you really push […]

Outbound Marketing Strategies for Mortgage Loan Funders M arketing has assumed so many new dimensions that it can be easy for business owners to lose track of the most effective strategies. The problem is intensified in the mortgage lending industry. Why?Because most marketing theories and strategies are portrayed in a complicated manner. Yet, are effective […]

Outsourcing Your IT Technical Support Campaign Most businesses consider outsourcing for one major reason—cost reduction. This is especially true if a business requires IT technical support. If IT technical support is a vital part of your business, then you have firsthand knowledge of how it can strangle a budget. Annually, billions of dollars are spent […]

Critical Considerations Before Outsourcing Your E-Commerce Customer Support You have a product or service that is going to fill a market that you have researched. Everything is in place except for your customer support. Nevertheless, a pressing question lays before you. Should you keep your customer support in-house or outsource it? Before answer that question, let’s […]

How Online Colleges Increase Enrollment & Tuition via Outbound Marketing Online learning matters! The National Center for Education reveals that currently there are over 5 million online learners, which comprises approximately 25% of all college enrollees. Nearly every educational institution that has over 5,000 students offers some sort of online coursework and 80 percent of […]

Solar energy offers an array of solutions to an ever-growing need for green, economical energy. With the invention and improvement of solar panels, collecting solar energy is relatively easily. However, collecting the necessary customers to make your solar panel business successful can be quite a feat. The solar panel industry is one that has amassed […]

Solar energy offers an array of solutions to an ever-growing need for green, economical energy.  With the invention and improvement of solar panels, collecting solar energy is relatively easily.  However, collecting the necessary customers to make your solar panel business successful can be quite a feat. The solar panel industry is one that has amassed […]

The simple answer is no – search engine submission isn’t necessary. The majority of search engines nowadays (most notably Google) crawl and index pages by following links. Using that logic, a single inbound link from any already-indexed page will identify your page to the engine. Subsequently, if that page links to other pages within your site, they […]

The answer is simple – inbound linking cannot hurt your search ranking. How is this known for certain? Well, for one, if inbound were to hurt your rank, your competitors would continually link to your site from link farms. Such a scenario is beyond your control. For this reason, Google cannot penalize your site for any […]

The importance of anchor text with respect to a linking strategy cannot be overstated. Back-links are a huge part of the search engine algorithm. When initiating a linking campaign, it is vital that external sites link using the appropriate keywords and terms in the anchor text. Almost always, linking candidates will use the company name as anchor […]

The debate between absolute links and relative links continues to live on in the SEO world. The individual significance of each has been contested, but it is widely regarded that absolute links provide better SEO value on the whole than relative links. Many believe that absolute links have less potential for getting messed up when search engines […]

SEO is not an exact science. This becomes apparent when trying to incorporate both SEO and branding into a strategy. This process is finicky to say the least. On the one side, SEO deals with the placement of keywords and phrases. On the other side, branding deals with company loyalty and culture. Incorporating both sides dilutes the […]

When assessing page structure and layout, there is a subtle, yet strategic way to use images in an SEO-friendly manner (beyond ALT tags) that improves your search rank while allowing you to integrate the necessary marketing message(s). Confused? Let’s look at an example: Suppose you operate a travel site and you want to optimize a given page for […]

For a long time, reciprocal links have remained at the forefront of most inbound linking strategies. This is going to have to change. Google now discounts all reciprocal links. The algorithm has been altered to identify the exchange of links by two parties for the purpose of increasing their number of inbound links. The concept of reciprocal […]

Why choose to outsource to the Philippines? Call center service is a serious profession in the Philippines. Our agents are carefully screened and selected for their excellent English and customer service skills. Most of our agents have a college-level education, and are given further training in the art of sale negation and customer service. They […]

Who would ever thought that such a country which boasts of its wonderful natural resources would become a global leader in the current business trend today? Yes, it is true. Despite of its economic instability, the Philippines has opened its market for business process outsourcing and is now regarded as one of the two global […]