Read important current events, news about business, and other significant information about the call center industry. Want the latest article straight to your inbox? Sign up to our Newsletter and we'll give you weekly updates!
According to Statista, online buyers in the USA will grow to around 282.7 million by 2024. Meaning, the competition for customer attention has shifted online.
The driving force that sets the expansion of e-commerce in motion is the consumers’ spending habits online, which was brought about primarily by the coronavirus
Why choose to outsource to the Philippines? Call center service is a serious profession in the Philippines. Our agents are carefully screened and selected for
What makes the Philippine call center outsourcing service better than the rest? This is the question that is clinging in the mind of most people
One of the fastest growing industries in the world is the Business Process Outsourcing (BPO), a rising industry in the Philippines. The sudden growth of
Give Your Emergency Personnel This Added Resource Repair dispatch outsourcing deserves recognition as an important component of society’s push for greater security. Repair dispatch outsourcing
By Chiena Bondoc The Philippines, as the third largest English speaking nation in the globe, and with a high literacy rate, is regarded as one
By Roy Jonathan del Rosario In the present day, the call center industry is considered as the fastest escalating employment provider for Filipino college graduates
The selection of the service provider – Monitoring of the service and training needs- The terminology ‘technical support’ defines and includes various after sales assistance
Who would ever thought that such a country which boasts of its wonderful natural resources would become a global leader in the current business trend
Yes, culture affinity is a strong factor considered by transnational companies in choosing a location or a third party offshore as it best upsurge their
By Chiena Bondoc In the business of outsourcing, call center is the one mostly credited. Primarily, it is because it makes up the largest part
By Steven Lambert There are many reasons why call centers are moved from their original counties, but when it comes to comparing the USA and
Here are some key points involving the competitiveness of two great outsourcing nations (probably just next to India) when it comes to Call Centers
For the past few years, Asia has proven its specialization in call centers. The Asian call center market raked $655 million on 2002. Business analysts
By Steven Lambert Many countries in the world would be worried about the prospect of turning old sunset industries over to the new sunrise ones.
With the ongrowth of information technology emerges a very huge business trend which is reportedly earning about a trillion dollars. And it is called OUTSOURCING.
By Chiena Bondoc One of the major factors why the Philippines is chosen to be one of the best outsourcing spot in the world
By Roy Jonathan del Rosario Does Philippines have laws which guard the confidentiality of private information that is held regarding a person in the
By Roy Jonathan del Rosario “The difference between good, better and best is justified by the unlike quality and worthiness of the work done.” Philippines
By Steven Lambert ” The call centers in the Philippines can reply on a highly educated population, that are in big demand for skills across
Running an e-commerce business is a lot more complicated than you think. Besides preparing the product or services you want to sell, you also have
Now that selling online went well for you, your Shopify store and your site is getting all the attention. Sales and user traffic are increasing
Covid-19 has caused a significant economic shock in the Philippines, affecting a network of over 4.6 million small and medium enterprises (SME) just from March
When it comes to expert customer service call centers, they know that customer experience will sufficiently overtake prices and products by the time 2020 comes
The answer is simple – inbound linking cannot hurt your search ranking. How is this known for certain? Well, for one, if inbound were to hurt
The simple answer is no – search engine submission isn’t necessary. The majority of search engines nowadays (most notably Google) crawl and index pages by following links.
M arketing has assumed so many new dimensions that it can be easy for business owners to lose track of the most effective strategies. The
A common question that many start-ups often ask is the ways by which they can handle B2B outbound sales. It isn’t the easiest of things
Customer service is more than just picking up a few phone calls to answer people’s questions. It’s all about delivering awesome customer experience — a
It doesn’t matter if your business has long been established or you’re just starting out. One of the things looking to be achieved is
The Philippines is considered to be one of the top call center destinations in the world with companies like OBPO and GlobalSky, known for cheaper
Ever wonder why these companies feel uncomfortable and uneasy with the idea of outsourcing their customer service? Is it because of these awful past encounters
Email marketing is a tried and true tool used by e-commerce business owners to maintain an excellent e-commerce customer service support. It is considered to
“Customer service should not be a department. It should be the entire company”, as Zappos CEO Tony Hsieh says. In this day and age, customer service
Let’s put it this way, you operate a large business, or perhaps you have just started in the industry. You have an ambitious team equipped
Customer support outsourcing services can be cost-effective, but it can also cause valuable loss if you choose the wrong outsourcing company. Outsourcing is an asset for
By Roy Jonathan del Rosario Call center outsourcing and the rising unemployment rate in the Philippines may have something mutual in relation. That is –
The Oncoming Fall of Outsourcing? Outsourcing has been around for a very long amount of time, long enough to inspire that we’ve-been-here-before-am-I-right? feeling. The recent
Customers have the inherent control over how your brand would look like to others. They are aware that they can share comments and reviews across
Hiring the right e-commerce customer service outsourcing company is critical for one’s strategy in the growing e-commerce industry; this aids small and big businesses in the customer’s
It is needless to say that customers prefer online shopping because it is convenient than traditional stores. Customers can browse, place orders, and then shop
Marketing tools serve as the linchpin that helps bind your e-commerce businesses together and prepares them to compete and grow on a larger scale. However,
Transitioning from the typical brick and mortar store to e-commerce is something businesses are considering lately. As brick and mortar stores struggle to survive due
The link that connects the e-commerce business owners and its customers are their relationships. An integral gesture that creates and builds a personal relationship with
I. Introduction A. Capture the audience’s attention by using a nautical analogy. The “ship” is their company and the way to success is the “seafaring
Outsourcing is a partnership between a company and a third-party organization, often called a business process outsourcer or BPO, assigned to work on a specific
Receive a newsletter via email that keeps you up-to-date on the latest news.
With more than a decade of experience and hundreds of satisfied clients, Global Sky is committed to supporting businesses in their call center and back-office needs through our world-class customer service, effective leadership, and thorough hiring process.
©2022 Global Sky. All Rights Reserved.
