By Carla Singleton
There are some tried and true benefits of employing an answering service some of which are clearly necessary, answering services have trained professionals standing by to answer incoming calls with ease. Which relieves the need for employing a full time receptionist, an answering service makes sure you don’t have any hang ups which naturally happens by impressionable answering machines, and totally alleviates the typical hum drum please hold your call will be answered in the order received ensuring that your company doesn’t lose important business, and further more handles situations that clearly need a human, not a machine on the other end of the line, answering services are real people for real situations who provide real results. Which is a vital key to their business and yours.
Answering service professionals are trained to handle each call with understanding and intelligence to handle any situation as to the protocol you specify when they are dealing with your clients, answering service professional are highly trained in customer service, gathering information from your clients in order to deliver accurate messages in cases of an emergency such as a pregnant mother goes into labor in the middle of the night her contractions are 4 minutes apart, her doctor made arrangements with her if she went into labor to call his answering service right away, he would meet her at the hospital after being notified. The Answering service professional is a trusted part of your team. Another mound of benefits is the wide range of services that are offered, you the consumer can meld together which services best suit your and your needs. Some of the different services include, messages being verified and accurate, having your calls screened, 24/7 answering weather your calls come in day or night, answering services can do appointment scheduling for reservations, special events, along with all your other telecommunication needs.
Power Points To Employing The Right Answering Service
By Carla Singleton
When searching for the right answering service, remember that you the buyer are who has control to make sure your going to get the type of service you expect. There are some key questions you should write down and take with you, or make sure you have the list available if your contacting a prospective answering service by phone.
1)What types of services does your company offer? Is there a contract agreement I must sign?
2) What are the rates for the types of services they offer? How consistent are the rates? How long since rates where increased?
3) How long has the answering service in question been in business? Do they do business with in their local community?
4) May you contact other clients to check the quality of the answering service, will the answering service provide you will the clients contact information. If not why?
5)Is there a penalty if I decide to cancel my service if I decide I don’t like it?
6)What happens if there is a power outage? Do they have a disaster preparedness plan and a recovery plan?
7) Can my customers call my number directly?
8) Can I customize how I want my customers taken care of?
9) How is your professional staff trained?
10) Does the answering service participate in 24/7 ATSI Call Center Certification Program?
Avoid companies who offer fixed rate services, you only get what you pay for a lot of companies thrive on the backs of trusting clients, don’t let that happen to you, Investigate the answering service your hiring to do business with your clients. A good answering service will want you to be happy with their services which in turn makes you and your clients happy, and puts money in both your pockets.
With more than a decade of experience and hundreds of satisfied clients, Global Sky has been committed in supporting businesses on their call center needs through our effective leadership and thorough hiring process.