The #1 Best Value Call Center in the Philippines

Author Archives: admin

Industrial Revolution in the Philippines

BY: ALEXIS HOJILLA Some two to three centuries ago, huge social and economic advances marked the worldwide evolution from a conservative agricultural and commercial worldwide society to an experimental industrial civilization. Manufacture of new mechanical innovations to ease the tasks of mankind had replaced manual labor and conventional tools our ancestors had used long ago. […]

Read More

THE PHILIPPINES: A LEADING DESTINATION FOR OFFSHORE PROCUREMENT SERVICES OUTSOURCING

By JOHN YUVA The Oncoming Fall of Outsourcing? Outsourcing has been around for a very long amount of time, long enough to inspire that we’ve-been-here-before-am-I-right? feeling. The recent upbringing in outsourcing projects, starting off with the 2001 recession, looks a lot like the original upsurge of outsourcing contracts in the late 1980s and early 1990s. […]

Read More

What Philippines Has to Offer in Outsourcing

BY: ALEXIS HOJILLA Among all the cities in the world, Manila was cited as the best city for outsourcing by the Global Offshoring Index 2004 of a property consultancy company. Jones Lang Lasalle asserted that this is due to the country’s well-educated, English-speaking and IT-skilled workforce. Following Manila are cities from Brazil, Argentina and Mexico. […]

Read More

Philippines: A Third World Country But First In the Outsourcing Industry

By Chiena Bondoc Being a third world country is never a hindrance for the Philippines especially in the outsourcing industry. Being the leading player in the business of outsourcing, India, is now competing with this third world nation. A better highly skilled English-speaking labor force. A much dependable telecommunications infrastructure. Low cost of qualified personnel. […]

Read More

Outsourcing in the Philippines: Is Your Privacy Protected?

By Roy Jonathan del Rosario Does Philippines have laws which guard the confidentiality of private information that is held regarding a person in the course of private conversations on the phone or on-line for business or any legal purposes for instance, in the outsourcing industry? Most businessmen are being anxious whether or not to avail […]

Read More

Philippines: The Country and its Population

Philippines -The Country and its population-The History of Call Centers in Philippines -Status and future Potential The Republic of Philippines comprises of 7107 islands known as Philippine archipelago of which 700 islands are inhabited. Tracing back to the history of this south Asian nation one finds that the country was a colony of Spain for […]

Read More

Spanish-Speaking Call Center: Nearing to Emerge in the Philippines?

By Chiena Bondoc One of the major factors why the Philippines is chosen to be one of the best outsourcing spot in the world is their fluency in English. But beside the universal language, Filipinos are as well good in Spanish language. The question is: Is the possibility of putting Spanish-speaking call centers in the […]

Read More

E-mail Processing

Don’t Get Submerged in a Flood of E-mails When a company uses CRM software, then it can send its customers multiple emails. But what if the company sends out many different surveys? How then does that company handle all of the survey responses? Does the company need to hire a whole new set of employees […]

Read More

Product Inquiries Outsourcing

By Steven Lambert One of the main areas where Product Inquiries Outsourcing can pay off, is sales. A Company may wish to expand in another country and take many of the managers with them. But they will still need a huge pool of expertise to ensure a back up for their products. Customers will only […]

Read More